Mark Wadden Email & Phone Number

Toronto, Ontario, Canada

Designed and developed the primary product offering, an online platform designed to make HR compliance simple, easy, and accessible, no matter the size or complexity of the business. For more information and to sign up for a free trial (no credit card needed), visit us at https://complianceworks.ca

Toronto, Canada Area

Originally brought on board to lead Canadian operations but quickly also assumed the role of CTO.Research, plan, and execute all technological initiatives within the organization, with a focus on operational efficiencies and user satisfaction. Provide strategic vision for the future of the platform through extensive innovation and competitive research. Work closely with divisional management to identify opportunities for process improvement and to provide ongoing support. As part of the executive leadership team, focus on building a culture of trust, support, continuous improvement, and inclusivity.Select Achievements:• Designed and developed the company’s entire operational platform, comprised of dozens of bespoke applications. This platform took the company from an ad-hoc system of spreadsheets and 3rd-party tools to a highly refined and process-oriented system, saving countless hours of manual effort for all teams. • Some highlights of the platform, including some first-of-their-kind features within the Influencer Marketing space, are: o An anomaly detection system designed to identify potential fraud o A proprietary e-signature platform used to facilitate obtaining digitally signed contracts at scale o Integration with IBM’s Watson AI platform to provide additional insight into our data o A web scraping platform used to identify and gather information on millions of online Influencers o Real-time document collaboration tools for content review and approval by internal and external parties o Purpose-built help desk system, designed to handing incoming email from thousands of users while providing an integrated view into all historical communication. Available online and as a desktop app. o A custom Chrome extension that provides users with instant access to internal data without breaking their current context. This extension is also integrated into our web-scraping platform to facilitate manual identification of content of interest.

Toronto, Canada Area

Toronto, Canada Area

Led the Sears Canada account (sears.ca), one of Canada's largest retail e-commerce properties at the time. Provided strategy, product roadmap consultation, and financial management. Managed contracts and negotiations, as well as organic opportunity growth. After working with Sears, joined the Walmart Canada account (walmart.ca), providing executive-level relationship management for one of Nurun's largest and most prominent clients. Supported by an execution team of over 70 multi-disciplinary professionals.As a member of the senior leadership team, worked to define and drive Nurun's vision and objectives, participated in new business development, and provided internal consulting to other account teams, including The Home Depot and LCBO.Select Achievements:• Formed and led Nurun Toronto's internal culture team, building initiatives to define Nurun’s Core Values and integrate them into daily operations—ensuring consistency between the defined Core Values and operational realities across all departments. Part of this effort included defining improved processes for talent acquisition and on-boarding, employee recognition, innovation workshops, and formalized in-house coaching.• Despite significant turmoil in early 2011, helped to rebuild and strengthen the relationship with Sears so that in August 2011, Nurun became the first vendor in Sears Canada’s history to work on a dedicated retainer model, resulting in increased productivity across teams.• Led the Sears account team to win the prestigious Sears “Partners In Progress” award for business excellence in 2011.• Pitched and won the contract to develop Sears Canada’s entire mobile presence, including an e-commerce enabled mobile site, and transactional native apps for iOS and Android. At the time, this was the largest mobile project win across Nurun’s entire global network.• Pitched and won a 3-year engagement with the Liquor Control Board of Ontario (LCBO).

Toronto, Ontario, Canada

Toronto, Canada Area

As one of the founding partners, was highly involved in all aspects of the business, including client acquisition and management, financial management, project definition, execution and delivery, and talent acquisition. Liaised with clients in Canada, Australia, and the United States to acquire project requirements and educate on available technologies and trends.Select Achievements:• Built the company from the ground up, successfully producing hundreds of multilingual projects and digital campaigns for dozens of North America’s most recognizable retail and consumer brands• Produced award-winning e-learning programs for key clients. Accolades include several OTTER awards for e-learning excellence, and an internal award from RBC for Best Managed Project of the Year.• Designed and constructed a Digital Asset Management and Delivery system for Alliance Atlantis. This new system replaced several third-party and custom solutions, drastically reducing operating overhead and eliminating personnel burdens. When Alliance Atlantis was acquired in 2007, the software was sold as a company asset and was still in use as recently as 2019 by Echo Bridge Home Entertainment as their primary digital asset management system.• Featured guest on CNN Radio for an hour-long discussion on entrepreneurship and cloud computing.• Winner of the FITC 2010 Best Canadian Studio Website award.

Toronto, Canada Area

Originally hired as a Software Engineer but quickly promoted to Production Manager, reporting directly to the CEO. Responsible for hiring, training, and managing all development staff. Organized and co-conducted training seminars aimed at demystifying technical concepts for non-technical account staff and business leadership.Select Achievements:• As a member of the management team, helped grow the business from 10 to 40+ employees in less than a year and helped position the company for later acquisition by J. Walter Thompson.• Designed and developed a scalable, multilingual e-commerce system for Liberty Health that powered the world’s first website to issue real-time insurance policies (coverme.com).• Led the architecture team to design a highly secure application for the NATO Maintenance & Supply Agency (NAMSA)

Toronto, Canada Area

Freelance contractor for various companies in telecommunications, education, healthcare and entertainment.