Mark Waeger Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Engaging with Enterprise customers and leading a high-performing team to deliver cutting-edge Modern Workplace and Security solutions. We focus on strategic vision, technology transformation, and a customer-centric approach to drive innovation and productivity.

Sydney, Australia

Originally employed as part of Ensyst, which was acquired by Optus Enterprise. My role is all about empowering companies to become a Modern Workplace.- Lead product architect on Optus's Operator Connect offering- Lead architect on deploying collaboration technologies to some of Australia's largest companies

Vancouver, Canada Area

Worked with many Canadian based companies to architect, scope and implement several different infrastructure solutions. This included Skype for Business, Office 365, Disaster Recovery and Windows Server projects.

Designed and implemented Skype for Business solutions for enterprise clients of up to 5000+ seats. I was the Technical Account Manager for several of our large clients to ensure they were getting the best experience out of their unified communications environment on an ongoing basis. I also hosted several Microsoft Office 365 technical workshops for Microsoft partners.

London, United Kingdom

TECHNICAL TEAM LEADER (September 2013 - June 2015)- Leading a team of technical engineers, ensuring they were providing onsite support to our clients at the highest level possible- Internal training and mentoring of staff- Project management of smaller projects- Technical lead on a variety of projects with a budget of £500,000 to £2,000,000- Developing our internal best practices library ensuring that all devices/software was configured by Silverbug staff in a way that adhered to our standard and manufacturer best practices3RD LINE TECHNICAL CONSULTANT (January 2013 - September 2013) (9 Months)- Leading infrastructure projects for clients- Assisting the sales consultants with the technical design and architecture element of infrastructure proposals and tenders- Providing escalated support assistance for the service deskTECHNICAL ENGINEER (August 2012 - January 2013) (6 Months)Silverbug and Admiral IT merged in August 2012, continuing with the Silverbug name and brand. My role involved- Delivery of infrastructure projects- Escalated support of our clients- Technical mentor and an escalation point for colleagues

Newcastle, Australia

CBTech is an award winning managed print and IT services provider based in Newcastle, NSW, Australia. During my time at this company I was providing 1st and 2nd line support to our local IT clients both remotely and onsite. I also assisted in the delivery of new servers and networking for several client based projects.