Mark Waits work email
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People-focused data analyst specializing in data visualization and consumer strategies with over 5 years of experience in customer experience analytics.I specialize in CX data analytics and have extensive skills in consumer journey mapping. I have training and development skills with demonstrated ability to coach soft skills as well as nurture core competencies with individuals. I'm skilled in sourcing, analyzing, and visualizing data to give strategic recommendations to company executives to improve overall consumer satisfaction and job efficiency across multiple departments while preserving company culture.Expertise:▹ Tableau▹ SQL▹ CRM▹ Oracle▹ NICE▹ InMoment▹ Power BI▹ G-Suite▹ MS Office▹ Data Visualization▹ Customer Journey Mapping▹ Process Improvement▹ Complex Problem-Solving▹ Presentation Development▹ Course Curriculum Creation▹ Professional Development Coaching▹ Cross-Functional Collaboration
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Chef InstructorWell Done Cooking ClassesStafford, Tx, Us
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Chef InstructorWell Done Cooking Classes Jun 2023 - PresentHouston, Texas, Us -
Bakery OwnerBuff Boi Breads Mar 2023 - Present
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Customer Experience AnalystCitizens Jan 2023 - Apr 2023Providence, Rhode Island, Us -
PitmasterTruth Bbq Feb 2022 - Dec 2022 -
Customer, Marketing, & Operations AnalystTrain With Waits Oct 2020 - Dec 2022▹ Source and analyze data across multiple social media platforms▹ Create dashboard visualizations of marketing and client data▹ Collaborate with CEO and give recommendations for optimizing the client experience▹ Generate revenue reports from large sets of financial data▹ Aid in marketing campaign and new client acquisition strategiesI achieved the following with this job role:‣ Increased online brand awareness by over 1000% year-to-date across multiple social media platforms‣ Aided in the acquisition of new clientele from 7 US states and 3 countries‣ Elevated customer satisfaction rate to 96%
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Pasta MakerBoh Pasta & Pizza Nov 2021 - Feb 2022
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Line Cook 1 / Sous Chef In TrainingState Of Grace Mar 2021 - Nov 2021
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Customer Experience AnalystAtmos Energy Jul 2017 - Oct 2020▹ Updated customer experience survey data for operations technicians and customer support agents▹ Provided leadership and guidance for call center agents through training and refresher programs▹ Presented enterprise-wide data to various lines of management▹ Developed strategies alongside management to improve quality of customer experience▹ Involved in networking and building relationships with multiple divisions throughout the enterpriseI achieved the following with this job role:‣ Boosted yearly record-breaking customer satisfaction score to over 92% across all locations.‣ Built a curriculum to train agents in effective customer communication strategies.‣ Created SOP's that reduced the average call time by 21% while maintaining customer satisfaction
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Construction OperatorAtmos Energy Jul 2016 - Jul 2017• Assists in the installation and maintenance of natural gas lines, meters and regulators.• Assists in welding operations and pipe joining procedures.• Reads maps, locates underground natural gas lines, classifies natural gas leaks. Operates combustible natural gas indicators and flame ionization units.• Completes and maintains accurate records and reports to comply with Company and regulatory requirements.• Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.• Assists in conducting leak investigations and surveys• Responds to customer requests for service including connections and disconnections• Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.• Reads meters and record usage for billing.
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Store ManagerWest Crust Artisan Pizza Jan 2014 - Apr 2015
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Personal TrainerBodyworks Family Fitness Centers Apr 2013 - Feb 2014
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Shift SupervisorWest Crust Artisan Pizza Nov 2011 - Apr 2013
Mark Waits Skills
Mark Waits Education Details
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Texas Tech University - Rawls College Of BusinessMarketing -
South Plains College
Frequently Asked Questions about Mark Waits
What company does Mark Waits work for?
Mark Waits works for Well Done Cooking Classes
What is Mark Waits's role at the current company?
Mark Waits's current role is Chef Instructor.
What is Mark Waits's email address?
Mark Waits's email address is ma****@****rgy.com
What is Mark Waits's direct phone number?
Mark Waits's direct phone number is (888) 286*****
What schools did Mark Waits attend?
Mark Waits attended Texas Tech University - Rawls College Of Business, South Plains College.
What are some of Mark Waits's interests?
Mark Waits has interest in Nutrition, Theatre, Church, Fitness, Improvisation, Tennis, Athletics, Acting, Bible Study.
What skills is Mark Waits known for?
Mark Waits has skills like Acting, Voice Acting, Microsoft Office, Communication Skills, Personal Training, Acoustic Guitar, Improvisation, Cashiering, Modeling, Cooking, Tennis, Theatre.
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