Mark Waller Email & Phone Number

Dunedin, Otago, New Zealand

I am excited to have joined the OneCall team as an Account Manager.OneCall is a one-stop IT services, voice and data communications and printing and photocopier services supplier with offices in Dunedin and Christchurch. Since setting up in 2011, OneCall has become a key player in the New Zealand market, with over 350 customers nationwide, and growing! OneCall is committed to providing no-fuss software and hardware solutions backed by an exceptional level of personalised service and a team that are passionate about what they do. OneCall can meet your IT needs, every time.If your business has a need for world-leading technology, best-of-breed support, telecommunications services, or just wants to ask those tricky questions about technology, you should call us!

Dunedin, Otago, New Zealand

In March 2019 I was appointed as Ricoh’s National Bid Manager for Managed Print Services, extending my responsibilities beyond BDM for IT Services and Digital Transformation Solutions (see below), to now also supporting the Major Account, Enterprise and Commercial sales teams across New Zealand responding to RFP requests for Managed Print Services.This extension of my role added the following national responsibilities:- Working with the relevant Product Managers and Specialists to develop and maintain market-leading bid and presentation sales collateral for all Ricoh lines of business- Working with the Account Manager to own the production of market-leading bids and presentations for major deal opportunities- Coordinating and managing the bid response to place Ricoh in a leading position to win these services against our competitorsDuring this time, some notable goals were achieved:- Creation of response content and overall management of the response to RFP requests for at least 25 major potential customers, with an over-65% win rate and total services value of over $30million- Development of a full content library to support future bid responses, using standardised contemporary content across all bids- Preparation of base templates and response resources to assist customers in going-to-market for Managed Print ServicesNote that the other responsibilities as Business Development Manager for IT Services and Digital Transformation Solutions in the Dunedin market (see details below) continued as part of this expanded role.

Dunedin, New Zealand

Ricoh’s Digital Transformation division is a professional services business focusing on consulting and software solutions for Business Process Automation and Enterprise Content Management. Solutions include smart capture and workflow, document management and robotic process automation technologies. These solutions help to transform paper-intensive processes into efficient digital workflows, leading to increased productivity and reduced errors.Ricoh’s IT Services division has a comprehensive portfolio of services and capabilities that can be layered to achieve the ideal mix for any organisation’s IT requirements. Our core pillars are IT managed services, communications, consulting, projects and IT procurement. Ricoh IT Services take care of all the hassles around IT, so that customers can focus on running your business.Representing both teams within Ricoh, and working with business owners and senior decision makers, my role involves mapping business requirements to technology needs and developing strategic IT implementation plans. Using Ricoh’s range of Digital Transformation and Technology services and products I allow organisations to take advantage of technology to support and transform your business.This includes working with customer leadership teams to identify opportunities to improve business processes, assisting customers with determining IT plans and budgets, and preparing and presenting technology solution designs.With more than 30 years’ experience of the New Zealand technology landscape, a focus on Dunedin, previous business management experience and empathy for the customers’ requirements, I am well-placed to be able to work with you and the Ricoh teams to ensure our solutions are fit-for-purpose, fit within your budget and have a meaningful impact on the future success of your business.

I was invited to join SCL Limited as Chief Executive Officer in 2008 following a period of significant growth for the business.As CEO, I was responsible for defining the growth strategy for the business, implementing this strategy and ensuring that the performance of the business met the objectives of the Board. I was also responsible for the day-to-day management of the entire business, including authority for both capital expenditure and operating budgets.As primary Account Manager and Business Development Manager for the business, I was responsible for the day-to-day management of key client accounts and identifying and growing further opportunities for business with existing and new clients, particularly in the area of systems integration and IT managed services.Throughout my period as CEO the business continued to increase in profitability, positioning the business valuation well when it became an acquisition target and was successfully sold to Ricoh NZ Limited in November 2012.

Dunedin

Responsible for the day-to-day operation of the Dunedin branch of Intergen (previously Kognition).Leading a team of developers delivering bespoke custom-developed solutions for a wide range of customers based on the Microsoft development stack.Part of the role was fulfilling a Business Development Manager position - drafting and presenting proposals, solution designs, managing the client relationship throughout the project life-cycle, and completing the commercial arrangements around project closure.

London, United Kingdom (Telecommuted From Dunedin, Nz)

In September 2003 I was invited to re-join the GSK Notes to Exchange migration team, based in London, England, providing process management and support migrating a further 10,000 European users from Exchange to Notes.When that project completed in December 2003, I returned to New Zealand and 'tele-commuted' to GSK, firstly in a role as chief Domino Developer for the GSK Japanese Notes Domain Consolidation project, then as Chief Domino Developer developing and maintaining the tools for the world-wide deployment of GSK's "Janitor" project to over 45,000 staff.

London, United Kingdom

Contract Notes R5 developer supporting a project migrating 10,000 Microsoft Exchange users to Lotus Notes, including designing and developing tools to assist with the migration process, and actual migration of users.

Dunedin, New Zealand

Managed IT facilities of the firm to ensure sufficient IT resources were available to support the firm's business objectives, including matching of technology requirements to business needs, management of implementation and support of systems, development and implementation of disaster recovery plans.Defined the firm's strategy in regard to use of technology and took full responsibility for the selection, implementation, and operation of the firm's IT systems across two locations - Dunedin and Christchurch.Responsible for an annual IT capital expenditure budget and annual operating expenses.Managed a team of consultants offering IT consulting services to clients, and providing systems support and implementation services as an outsourced service.Fulfilled role of Account Manager for key clients receiving IT services.Also responsible for the marketing of and growth of the IT Services division.

Dunedin

PC technician - providing hardware and software support to retail and business customers.

Bachelor Of Commerce (B.Com.), Accounting And Information Systems

Education record