Mark Smith, Mba Email & Phone Number

Rosemont, Pennsylvania

Develop and drive sales and profitability objectives while directing daily operations, P&L management, and promoting a positive team atmosphere. Establish clear safety, quality, and service expectations for management and hourly staff. Design and lead marketing initiatives to improve overall profitability and maximize sales. Total staff: 80+Notable Achievements:- Due to the global pandemic, restructured the business model to be more efficient, cost-effective, and customer safety focused. Online ordering became the largest area of growth by providing a fully contactless experience. - Upgraded the restaurant’s technologies-invoicing and inventory systems and website. Brought actual versus theoretical food-cost down under 1% variance and generated thousands of dollars of increased revenue - Created and implemented a company-wide, performance-based initiative to reengage and reinvigorate the staff yielding a widespread increase to all performance metrics.

1149 Lancaster Avenue, Bryn Mawr, Pa. 19010

Oversaw the day-to-day of a high-volume, full-service, casual dining bar and restaurant while managing growth, cost, and productivity. Inspired and empowered management/hourly staff to deliver the highest levels of quality and service excellence. Drove new business and retention activities. Instituted efficiency enhancements to improve the speed of service and profitability. Total staff: 80+Notable Achievements:- Seamlessly transitioned an outdated POS to a more secure, efficient POS system that modernizedoperations, provided the same functionality as larger competitors, increased incremental sales, andspeed of service.- Introduced a modernized training certification program to align with today’s customer expectations that yielded a marked increase in quality and production and significantly improved employee satisfaction.

Rosemont, Pennsylvania

Shaped and motivated staff to provide premium products and services for 200k customers annually within a high-volume, full-service setting. Cultivated partnerships with industry peers to drive sales and reduce costs. Created and maintained social media marketing. Led a cross-functional promotional advertising campaign and fundraising program to generate new business and enhance the restaurant’s brand. Total staff: 80+Notable Achievements:- Led a cross-promotional advertising campaign promoting a new Victory Beer Garden using targetedsocial media and Google ads, TV, and radio. Produced a 13% increase in sales from the prior year and a 20% boost in outdoor beer sales.- Streamlined the scheduling process by integrating a new online scheduling system that eliminatedovertime, decreased labor costs, and strengthened communication between leadership and staff.- Implemented a fundraising program that generated a 25% boost to incremental sales, a spike in newbusiness, and enhanced client retention. A win-win for the restaurant and the charity.

King Of Prussia, Pennsylvania, United States

Assistant General Manager (2012-2013)Managed all facets of P&L. Promoted to GM at KOP location but declined offer to accept Director of Marketing and Service position with Saranolt Inc.- Gullifty’s Restaurant. Manager (2011-2012)

Master Of Business Administration (Mba), Food Marketing, 3.95 Gpa

Activities and Societies: Beta Gamma Sigma International Business Academic Honor Society

European History

B.A. History