Mark Waren Email & Phone Number

Montgomery, Alabama Area

• Provide strategic planning, development, evaluation and coordination of the information and technology systems for the organization and ensure the continuous delivery and operation of integrated information systems..
• Ensures maintenance and upgrade procedures are established and followed to minimize system/network disruptions.
• Analyze performance data and operating conditions to fully utilize information technology systems and software.
• Participates with management to identify automation requirements and conducts analysis of assigned systems to determine required resources and best implementation method.
• Provides technical guidance and instruction through prepared and coordinated policies and procedures.

Montgomery, Alabama Area

• Senior Systems Engineer leading a 25 member Systems Administration Team in the 26NOS. Provided day-to-day monitoring and managing of the Air Force Network Gateway System. Directed actions of a team consisting of VM.
• Oversaw the design, installation, and configuration of systems and applications.
• Management of virtual environment.
• Monitoring of the enterprise to ensure required security measures are in place.
• Optimized the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of servers.
• Ensured maintenance and upgrade procedures were established and followed to minimize system/network disruptions.

Montgomery, Alabama Area

Senior Systems Analyst for DISA Technical Support. Resolved customer reported incidents and reported resolution in Remedy Trouble Ticketing system. Researched and analyzed problematic trends and suggested design/configuration improvements to application software to resolve system operability and reliability issues. Advised customers on complex technical.

Montgomery, Alabama Area

Designed and configured GCCS UNIX and Windows systems to support development, integration, testing, fielding and support efforts. Co-ordinated with operational sites to apply field experience to development efforts. Traveled to operational sites to provide troubleshooting, configuration design, software installs and existing system upgrades.