Mark Watkins Email & Phone Number

Kernersville, Nc, Us

As the Founder and Chief Solutions Officer of Operator Solutions Hub (OSH), I lead a consulting firm dedicated exclusively to helping Chick-fil-A Operators achieve operational excellence. With hands-on experience from years of leadership in Chick-fil-A stores, I offer tailored solutions that drive team performance, streamline operations, and facilitate sustainable growth. Through in-person events, leadership development, and systems optimization, OSH empowers Operators to navigate the complexities of their business with customized strategies that deliver real results.My mission is to partner with Operators, providing them with the tools and expertise they need to amplify their impact and elevate their teams to new levels of success.

Raising the next her nation of leaders at the Main St and Union Cross stores in Kernersville, NC

I created this FREE six-month experience to foster a collaborative community of Chick-fil-A Top-Level Store Leaders to share knowledge and strategies, support each other as leaders, and enhance success by leveraging the collective expertise of the group to find solutions and drive positive change within our stores and Chick-fil-A as a whole.The group size is limited to six to eight participants to focus efforts and allow each member to share experiences, challenges, and ideas in a small setting. Meetings consist of monthly video conferences and annual in-person events for current and past Chick-fil-A Leadership Collaborative participants.Membership is rotated every six months to introduce fresh perspectives and ideas and provide opportunities for other Top-Level Chick-fil-A Leaders to join. If interested in participating in the next session, contact me for an Expression of Interest form.

Leading a team of 50+ team members and leaders, responsibilities incorporate all activities of the Drive Thru Director as well as all Guest Services from the Front Counter including Curb Side, Catering, Carry Out and In-store dining. Focus is primarily on developing leaders and a leadership pipeline to support growing operations and future expansion. These leaders advance our goal to be the Most Caring Company in our community and build relationships and trust with our guests. We seek to put the guests’ experience first and watch all the other normal business metric fall into place. If we take care of our guest, they take care of us. With over a dozen avenues for our guests to order food in-person or through the Chick-fil-A One App, it is important our highest priority is our guest experience. Consistently exceeding 20% in the chain in all Customer Experience measurements (Overall Satisfaction, Accuracy, Fast Service, Attentive and Courteous), we also rank at the top in our District both from a sales and satisfaction standpoint. Implemented systems and accountability to keep us food safe and deliver the same experience all day every day to the guests in our community.

Chicken is the Platform; People are the Mission.Showing we are the Most Caring CompanyFocused on developing the next generation of leaders using the vehicle of creating memorable food experiences for our guest. Delivering food to our guest in a way that Is surprisingly fast, always accurate and never feels rushed. Innovating systems that continually increase our car throughput in the drive thru that do not sacrifice speed and accuracy. Providing Remarkable service to our guest all day, every day that is notably different in order to bring them back to us every day and shows we are the Most Caring Company.

Chicken is the Platform; People are the MIssion. Showing we are the Most Caring CompanyFocused on developing the next generation of leaders using the vehicle of creating memorable food experiences that are safe and never compromise the Remarkable service and quality food our guest expect all day, every day. Developed systems that define the operation and ensure consistency around every part of the Kitchen. Built a team of highly qualified and trained Team Members that are comfortable and capable of doing more with less and can handle a sales volume that would cripple less developed operations. Additional Areas of Focus:Living our the Legacy of Truett CathyFood SafetyInventory ManagementSystems Innovation

Owner of Solutions2Sell.com. I provide creative solutions to homeowners to sell their home when listing on the retail market is not an option or homeowners want to sell their house but do not think it is possible. I will go the extra mile to help homeowners find a solution to reach their goal of selling their house. • Implement strategies to develop brand awareness for Solutions2Sell.com, primarily focusing on in-bound marketing to locate off-market deals • Consult with residential homeowners to gather needs and goals • Conduct in-depth property analysis for value and cash flow using knowledge of current market conditions • Developed proprietary analytical tools to automate property analysis process to ensure consistency• Offer creative solutions to buy residential properties otherwise difficult to sell on the retail market• Capture testimonials as well as referrals to maximize lead opportunities• Created systems and processes to minimize owner input thereby creating a self-sustaining business• Mentor new investors to gain an understanding of REI and develop the confidence to invest• Utilize a combination of funding sources to acquire properties including self-directed accounts such as a ROTH IRA

Lake Mary, Florida, Us

Lake Mary, Fl, Us

I utilized processes and systems to Improved the quality of products and increase the efficiency of my team. Strategized with my team to implement best practices which allowed us to consistently exceed customer expectation with our deliverables.

Lake Mary, Fl, Us

I provided leadership, project assignment and oversight for my team of software developers. I conducted reviews of the development work of adherence to company standard and for quality control.

Lake Mary, Fl, Us

Responsible for all maintenance and new development for Jail Management System (JMS) product.

Lake Mary, Fl, Us

Us

Randolph Afb, Tx, Us

Air Force ROTC, UNC-Charlotte1776th Security Police Squadron, Andrews AFB, Maryland89th Security Police Squadron, Andrews AFB, MarylandHonorably dischargedDeployed to Desert Storm Received the following ribbons, medals, awards and recognitions: Air Force Outstanding Unit AwardAir Force Good Conduct MedalNational Defense Service MedalSouthwest Asia Service Medal, One Bronze StarMilitary Airlift Command Leaders Course

Bachelor Of Science (B.S.), Criminal Justice

Associate Of Science (A.S.), Computer Programming