Mark Dower Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

•Freelance event planner with several years of experience orchestrating large-scale functions for up to 250 attendees•Event planning, preparation and onsite support for various organizations•Coordinating function specifications for in-person/virtual events including space configuration, audio-visual, and catering requirements•Creating client BEO (Banquet Event Orders)/contracts; average ranging from $50k to $100k per event•Location scouting for possible event venues and available business options throughout Manhattan and Brooklyn, NYC•Post-function analysis and reconciliation

New York, New York, United States

•Supervised daily operations in a 3-building campus; space ranging from 25-seat conference rooms to two 350-seat auditoriums •Implemented and managed upgrades to the conference rooms; most importantly digital signage outside each room and lobby that was linked directly with the reservation software to update automatically •Actively involved in event planning and proactively resolving conflicts in space requests •Worked closely with Executive Board/senior management support staff to ensure high-profile meetings ran smoothly •Created a client email auto-reminder for upcoming reservations to maximize space usage •Liaised directly with internal facilities services and external vendors for maintenance of the conference space •Aided in providing specific requirements to be met as new space was being developed for the department •Supervised the hiring, training, and reviews of department staff members

New York City Metropolitan Area

• Researched and coordinated outreach to potential event honorees, performers, hosts, and high-profile attendees• Continued project work for organization programs and events, including archiving media for the foundation’s website

New York, New York, United States

•Responsibilities included corporate services space reservations, catering, audio/visual support and space configuration•Effectively managed a team of 15 service desk staff•Ensured service standards were maintained per company guidelines•Managed numerous projects simultaneously, focusing on long-term planning and clients' day-to-day needs•Implemented new initiatives to improve and expand services and standards across the department while also working to reduce costs•Developed and presented relevant reports on department statistics and service usage to present to upper management•Created an internal online request form for the user community to submit and track client requests•Supervised the hiring, training, and reviews of department staff members