Mark Webler Email and Phone Number
I am a seasoned Information Technology Professional working in the industry for over 20 years with the last 10 spent leading highly motivated professionals, I believe in continuously improving the environment for which I am responsible for with the endless pursuit of innovation and automation. “Working smarter not harder” is a phrase that drives me and the team/s for which I am leading. I led a team to the successful win of an industry award, “U.S. Manufacturing Blue Diamond Award”. This was obtained through the creation of processes and procedures. These allowed for improved delivery, cost savings and quality to the customer.In my various leadership roles I have lead medium and large size projects with various degrees of complexities with positive results. I believe there is always a way and I am able to convince those around me of the same. If I am told it cannot be done, I need to understand why and what the other options are, always seeing a successful end.I am focused on driving the successful delivery of multi-million dollar IT initiatives covering multiple geographic and business areas.I have experience as an innovator with a background in account leadership, business unit finance, IT operations, Service Delivery and relationship management.I have a unique knack of delivering results in difficult situations, effectively managing complex organizations drawing on my communications ability to manage through difficult team dynamics and challenging personalities.I have an ITIL background and am experienced in driving new services and programs in a leveraged IT environment, constantly looking for challenging opportunities to develop my skills as I move towards challenging IT leadership roles.
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Manager [Identity And Access Management Engineering]Quicken LoansUtica, Mi, Us
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Delivery ManagerSystems X Jun 2024 - PresentChesterfield, Michigan, UsAs a self-motivated and strategic thinker with excellent business-oriented communication skills, I ensure clients receive world-class IT services delivered on time and within the scope of agreements, meeting their business objectives.Key Responsibilities:Serve as the main point of contact for all IT delivery services.Manage customer expectations effectively.Set organizational standards for customer engagement.Act as a communication channel between customers and the managed services team.Provide first-contact resolution for Systems X customers when required.My role is pivotal in ensuring that IT services align with client needs and business goals, maintaining high levels of customer satisfaction and engagement.
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Manager [Identity And Access Management Engineering]Quicken Loans Oct 2012 - May 2022Manager of the Identity and Access Management Engineering team. Utilizing Fischer International identity management solutions as well as Microsoft Forefront Identity Manager I lead my team in providing the highest quality in client experience. We automate and develop internal solutions improving team member experience through the pursuit of innovation and automation.
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Service Delivery Manager [Identity And Access Management Operations Manager]Csc Jul 2008 - Oct 2012Global, UsThe manager of Identity and Access management Team. Proven technical and business management expertise in a career spanning 18+ years. The current teams are responsible for providing security, utilizing Computer Associates “Siteminder” software and maintaining a Corporate LDAP directory utilizing SunOne and Novell eDirectory methodologies. I led this current team to the successful win of an industry award, “U.S. Manufacturing Blue Diamond Award”. This was obtained through the creation of processes and procedures. These allowed for improved delivery, cost savings and quality to the customer. -
Team Leader Identity And Access Management TeamsElectronic Data Systems 2003 - 2008•Led team in delivery of the Siteminder Operations portion of the Managed Services contract, meeting or exceeding both Midwest Hub and client goals and objectives for continuous improvement.•Manage a diverse team whose members are located world-wide, including India and western United States. •Provide detailed metrics related to contractual obligations to the local client.•Utilizing ITIL practices, developed and maintain processes and procedures relating to “change management”,“incident management”, and “business continuity”.•Assisted the client in understanding the work being performed on a monthly basis through measurement.•Reorganized the team as needed to maximize use of resources.•Implemented a process to improve the scheduling of resources and requests. •Created a training process that quickly and efficiently acclimated new team members, taking weeks instead of months.•Implemented a business continuity process allowing team members to remain productive 24 x 7.•Continually pursued new business opportunities with the client, successfully leading EDS to acquire two new billable positions.•Assisted the client with the successful attainment of their group’s goals and objectives. Allowing for themto continually exceed them.
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Infrastructure AnalystEds 2002 - 2008Houston, Texas, Us
Mark Webler Education Details
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University Of PhoenixBachelor Of Business Administration (Bba) -
Fraser HighGeneral Studies
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Wayne State UniversityInformation Technology
Frequently Asked Questions about Mark Webler
What company does Mark Webler work for?
Mark Webler works for Quicken Loans
What is Mark Webler's role at the current company?
Mark Webler's current role is Manager [Identity and Access Management Engineering].
What schools did Mark Webler attend?
Mark Webler attended University Of Phoenix, Fraser High, Wayne State University.
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