Mark Wechsler led ConvergeOne’s Advisory Services in the development of Customer Experience and Modern Workplace solutions addressing communication and collaboration issues unique to key vertical industries such as Healthcare, Finance/Insurance, and Manufacturing. Working for major technology vendors and consulting organizations such as Hewlett Packard, Ernst & Young, and KPMG he has acquired a clear understanding of the practical contribution technology can make to drive successful business solutions. His success spans multiple industries including Healthcare where he served as an interim CIO/CTO with Blue Cross/Blue Shield, Finance where he led the rapid development of contact center strategies, and Manufacturing where he devised unique communication tactics resulting in significant cost reductions. Prior to joining ConvergeOne Mr. Wechsler served as Avaya’s Healthcare Program Manager for North America. In his current role, he leads ConvergeOne’s commitment to provide clients with business driven solutions. Mr. Wechsler provides guidance that bridges the gap between IT/Telecom and business to position modern communication solutions as enterprise assets rather than as utilities.Areas of Expertise• Business Process Workflow• Communication Service Planning and Deployment• Messaging and Notification • n-Building Wireless Communication Systems• Cloud / Premise Information Transport Planning• Mobile Communication Services• Contact Center / Customer Service Management• Mobile Communication Services• Contact Center / Customer Service Management
Listed skills include Telecommunications, Professional Services, Solution Selling, Unified Communications, and 46 others.