Mark Elkington Email & Phone Number

Kanata, Ontario, Canada

• Provide front line sales support to Worldwide Managed Service Providers, (MSP) Sales Team.
• Onboarding and the training of new hires to ensure proper use of systems and best practices.
• Training new hires on our SalesForce processes.
• Support the MSP Sales & Business Operations team in testing new sales processes & functionality.
• Take feedback from the MSP Sales Team and other stakeholders and collaborate with Sales Ops Leadership on process improvements.

Ottawa, Canada Area

• Lead the change from our former single level service contract option, to a two-tiered model which increased service contract revenue.
• Aligned our Geo SCADA Expert Partner Program to ensure consistency between countries while also outlining the differences between our basic and premium members.
• Managed the service contract quoting process, and worked with local sales teams to ensure customers renew their contract.
• Main point of contact for Schneider sales channels with regards to Geo SCADA Expert licensing, quoting, order placement and bill of material’s enquiries.
• Supported yearly Geo SCADA Expert product releases which included beta license testing, creation of release documents, new part creation, and updating internal and external procedures.
• Hosted webinars to educate global sales channels on new features and processes for our software.

Ottawa, Canada Area

• Order management for the entire product line, which consists of over 500 accounts worldwide.
• Team lead for software licensing requests that come in from customers.
• Frequent contact with freight companies to ensure our products delivered appropriately.
• Main point of contact for all customer service inquiries (pricing, order processing & account creation)
• Collaborate with procurement and production departments so product is available for our customers.
• Work with global sales managers to manage and forecast demand.

Cornwall, Canada

• Assisted clients with all questions and concerns regarding employment insurance over the telephone.
• Made multiple decisions on claims regarding benefit rates, duration of claims and disentitlements.
• Used multiple systems at once to make applicable notes and changes to claimants’ accounts.
• Utilized conflict management to deescalate irate clients.

Ottawa, Canada Area

• Facilitated hour long presentations to new employees regarding vacation and scheduling policies.
• Adjusted upwards of one hundred schedules daily to account for employees that worked overtime.
• Created excel reports for the leadership team to give them insight as to why representatives were inactive.
• Helped management and representatives with any scheduling or vacation issues that may have risen.

Bachelor Of Commerce (B.Com.)

French As A Second Language - Level 4

Skills For Success

The main focus in the course was to Increase Self-Confidence, Improve Interpersonal Skills, Communicate More Effectively, Develop.