Mark Elkington Email & Phone Number

Ottawa, On, Ca

Kanata, Ontario, Canada

• Provide front line sales support to Worldwide Managed Service Providers, (MSP) Sales Team.• Onboarding and the training of new hires to ensure proper use of systems and best practices.• Training new hires on our SalesForce processes.• Support the MSP Sales & Business Operations team in testing new sales processes & functionality.• Take feedback from the MSP Sales Team and other stakeholders and collaborate with Sales Ops Leadership on process improvements.

Ottawa, Canada Area

• Lead the change from our former single level service contract option, to a two-tiered model which increased service contract revenue.• Aligned our Geo SCADA Expert Partner Program to ensure consistency between countries while also outlining the differences between our basic and premium members.• Managed the service contract quoting process, and worked with local sales teams to ensure customers renew their contract.• Main point of contact for Schneider sales channels with regards to Geo SCADA Expert licensing, quoting, order placement and bill of material’s enquiries.• Supported yearly Geo SCADA Expert product releases which included beta license testing, creation of release documents, new part creation, and updating internal and external procedures.• Hosted webinars to educate global sales channels on new features and processes for our software.• Trained internal teams on how to use the Geo SCADA license generator.

Ottawa, Canada Area

• Order management for the entire product line, which consists of over 500 accounts worldwide.• Team lead for software licensing requests that come in from customers.• Frequent contact with freight companies to ensure our products delivered appropriately.• Main point of contact for all customer service inquiries (pricing, order processing & account creation)• Collaborate with procurement and production departments so product is available for our customers.• Work with global sales managers to manage and forecast demand.

Cornwall, Canada

• Assisted clients with all questions and concerns regarding employment insurance over the telephone.• Made multiple decisions on claims regarding benefit rates, duration of claims and disentitlements.• Used multiple systems at once to make applicable notes and changes to claimants’ accounts.• Utilized conflict management to deescalate irate clients.

Ottawa, Canada Area

• Facilitated hour long presentations to new employees regarding vacation and scheduling policies.• Adjusted upwards of one hundred schedules daily to account for employees that worked overtime.• Created excel reports for the leadership team to give them insight as to why representatives were inactive.• Helped management and representatives with any scheduling or vacation issues that may have risen.

Bachelor Of Commerce (B.Com.)

French As A Second Language - Level 4

Skills For Success

The main focus in the course was to Increase Self-Confidence, Improve Interpersonal Skills, Communicate More Effectively, Develop.