Mark Welsh Email & Phone Number

As a focused, determined, goal-oriented leader, with a strong vision and purpose, I’ve held COO, GM, Director and Head Of roles in Enterprise Delivery and Business Operations, managing on & off-shore in-house and 3rd Party teams in Australia, New Zealand, Asia, Europe, the Middle East & the Americas. My industry experience spans Banking & Finance, Telecommunications, Utilities, Health, Transport and Retail. Working with and for Tier 1, 2 & 3 organisations, Government and Scale-Ups prior to and post merger/acquisition, as they have transitioned, matured and optimised their operations and delivery functions.I am an experienced practitioner, consultant & Trainer having delivered major transformation and business optimisation projects across many organisations and industries. I have deep and broad expertise across: - Enterprise Delivery - Portfolio & Program Management - EPMO-PMO - Strategic Partnering - Vendor Management - Leadership - Governance - Business Operations Transformation, Integration & Optimisation - ScaleUp Transition Some highlights: - Increased productivity by 70% by implementing integrated solutions. - Reduced project issues by 30% and improved predictability by implementing Real-Time Dashboarding. - Boosted productivity by over 40% improving team engagement and reinforcing governance models. - Raised Customer Satisfaction to 9/10 leading to a 10% revenue increase. - Improved project delivery KPIs by 10% by establishing a light-touch PMO & enhancing reporting and transparency.I am known for:- Presenting viable solutions that can be delivered within budgets and time constraints- Protecting company reputations by focusing on outcomes that increase customer satisfaction- Building strong relationships so all parties collaborate to achieve a positive delivery outcome- Being calm and level-headed in challenging situations- Building high-performing and collaborative teams that allow everyone to winOutside of my professional life, I find balance by performing music, cooking & being with my family.

Listed skills include Vendor Management, Pmo, Program Management, Project Delivery, and 40 others.