Mark W. Email & Phone Number

Lafayette, Co, Us

Cincinnati , Oh, Us

• Investigate data needs across the supply chain to inform domain-specific data warehouses. Interview supply chain experts in manufacturing, transportation, warehousing, and purchasing. Catalog findings and visualize process flows, sharing findings widely to stakeholders in the technology and supply chain divisions.• Conducted discovery and usability studies into products that assist analysts in tracking and monitoring critical loads through the supply chain. Identify, contextualize, and visualize data needs across the supply chain. • Developed personas for key supply chain analyst roles. • Developed a method to identify potential points of increased cognitive load within these processes.

Led a team of volunteers conducting user research into Boulder Food Rescue's (BFR's) web site. Led a team of two other user experience researchers and one user experience designer in conducting usability tests and heuristic review of the site. Based on an initial review, we developed a prototype site, and then conducted usability tests on that prototype site. We suggested 17 design changes in the areas of web site content, functionality, and appeals to the end users.

Dublin, Oh, Us

Conducted 7 qualitative user research studies into customers using a mobile application to order pharmaceuticals. Conducted usability studies, user interviews, a competitive analysis, and a participatory design study. Created two summaries of customer feedback datasets. Generated 70 insights into the ordering experience.

Collaborated with 6 UX researchers and 1 UX designer on a volunteer project serving Community Food Share (CFS) of Boulder and Broomfield Counties, Colorado. Conducted a heuristic review of the site, and a competitive analysis of other sites on mobile and desktop experiences. Suggested 4 design changes, which CFS implemented.

Boulder, Colorado, Us

• Conducted heuristic usability evaluations of a student portal, and suggested design changes. Students' ratings of the portal's usability improved. • Piloted a service to provide instructors with "technology co-pilots" who operated Zoom and A/V systems during classes so they could focus more on their students. Faculty members reported less difficulty teaching, and it became a regular service.• Launched, funded, and guided an innovation incubator to support 22 faculty members in developing innovative solutions to teaching problems. Early results produced over $300,000 in additional funding for a new cross-disciplinary data science course, and for implementing gamification strategies in courses.• Directed a team of 22 user experience researchers and learning experience designers. $1.3 million annual budget.

Boulder, Colorado, Us

• Awarded an innovation grant to pilot Kubis (remote-controlled rotating stands holding iPads running Zoom) as a service. This enabled sick and injured students to continue taking classes, and to graduate. • Initiated and grew a service to collect and visualize observational data on classroom activities, and share it with faculty members who use it for formative assessment.• Directed a team of 11 learning experience and media designers who supported the faculty in teaching with technologies. $800,000 annual budget.

Boulder, Colorado, Us

• Conducted usability tests of YouTube videos that teach chemistry concepts. Made recommendations, which led to shorter, more engaging, and clearer instructional videos.• Co-developed and published a process for rapidly assessing educational technologies, which has been downloaded over 3,200 times. It has been assigned as required reading for participants in the Institute for Emerging Leadership in Online Learning. • Enhanced and published a participatory design research method for learning spaces in libraries. Report has been downloaded over 1,000 times.• Piloted and assessed potential educational uses of social networks, electronic texts, and learning spaces. Recommendations saved over $100,000 annually for several years.• Provided learning data analytics reports to administrators and faculty members. Results allowed language instructors to intervene early with students who may be at risk of failing.• Managed 2 employees.

Boulder, Colorado, Us

• Responsible for supporting and consulting on learning management systems, student response systems (clickers), conferencing systems, graphic design, and video design. Provided consultations to faculty members on educational uses for these services.• Improved services for faculty members by serving as their advocate to the Information Technology Services unit.• Managed 14 employees. $1 million budget.

Boulder, Colorado, Us

• Taught courses on web site design and usability testing, and workshops on educational technologies. • Conducted usability tests of documentation on secure logins for email and file transfer protocol (FTP) programs, which enabled 40,000 users to enact security settings and improve the security of the campus computing environment.• Consulted on the design and navigation of the Department of History's website. • Established and ran an experimentation center for faculty members who explored teaching with technologies.

Denver, Co, Us

Taught courses in software documentation usability, technical writing, and technology transfer.

Pittsburgh, Pa, Us

• Taught courses in software documentation, technical communication, and professional communication. • Researched and published on the ways designers, software engineers, and technical writers coordinated their work to deliver a system to model pollution emissions. •Co-PI on NSF Grant, “Fostering Co-Development Between Technical Writers and Software Engineers” (DUE-9451375), which resulted in a cross-disciplinary project-based course in technical writing and software engineering.

Pittsburgh, Pa, Us

• Researched and presented on strategies and mechanism to guide employees in the adoption of enterprise-wide technologies. • Designed and produced summaries of research on software technology transfer, diffusion of innovations, and technology transitions.

Armonk, New York, Ny, Us

• Administered and evaluated usability tests of AS/400 documentation. Recommendations improved usability of the documents, and authors' knowledge of end users.• Edited the winning 1990 Malcolm Baldrige National Quality Award application. Guided senior IBM executives through revisions to their writing. Resulted in improved perceptions of IBM's product quality.• Developed a method for conducting analyses of competitors' documentation, which resulted in improved usability of AS/400 documentation.• Employed summers of 1987 and 1988, and full time from April, 1989 to July, 1991.

Ph.D, Rhetoric

M.A., English

B.S., Technical Communication With High Distinction