AeroLeads people directory · profile
Mark Davis Email & Phone Number
Head of North American Customer Service
at
Genie
1 work email found
@t-mobile.com
3 phones found area 425 and 866
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of North American Customer Service
Location
Renton, Washington, United States
Company size
Who is Mark Davis? Overview
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Quick answer
Mark Davis is listed as Head of North American Customer Service at Genie, a company with 2 employees, based in Renton, Washington, United States. AeroLeads shows a work email signal at t-mobile.com, phone signal with area code 425, 866, and a matched LinkedIn profile for Mark Davis.
Mark Davis previously worked as Vice President Business Solutions at Elevance Health and Vice President Customer Experience and Frontline Systems at Unitedhealth Group. Mark Davis holds Bachelor Of Science, Pre-Law from East Carolina University.
Company email context
Email format at Genie
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{first}.{last}@t-mobile.com
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Profile bio
About Mark Davis
As a customer experience executive, my passion is to help companies develop and implement the systems/processes/teams needed to consistently deliver a world-class customer experience that will minimize costs, while still providing a competitive market advantage. Along these lines, I’ve spent 15 years partnering with senior operations management and executive staff within companies to analyze problems, achieve shared goals, and translate support needs into actionable, efficient solutions.Throughout my career, I’ve had a reputation for bringing together cross-functional teams to solve big issues. Since 2008, I have led efforts to realize over $100 million in savings at T-Mobile by reducing the demand on our customer service organization. What’s more, I have been instrumental in helping the T-Mobile customer service organization win 11 coveted J.D. Powers Awards for customer satisfaction. I’ve done this through a consistent focus on the frontline and what will allow our support personnel to best service our customers and represent our brand. My management philosophy is one of "Servitude Leadership" and I believe this principle is embodied in every aspect of my team's efforts and results.I am open to all relevant conversations. You can contact me at mark.davis1970@gmail.com or call 425-444-0538.Specialties: customer service; customer experience; technical care; tech care; leadership; director, senior director, vice president, coaching; development; wireless; change management; efficiencies; project leadership; projects; service automation; self help; IVR; SIVR; integrated voice response system; methods and procedures; M&P; workforce management; resource planning
Listed skills include Cross Functional Team Leadership, Call Centers, Customer Satisfaction, Process Improvement, and 46 others.
Current workplace
Mark Davis's current company
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Genie
8 roles
Mark Davis work experience
A career timeline built from the work history available for this profile.
Vice President Business Solutions
Currently leading Business Solution and Workforce Management responsible for planning, forecasting, and maintaining optimal resource capacity models across multiple customer services lines of business. Also leading Business Solution team responsible for driving outcomes for our members and frontline advocates by enabling easier paths to resolve their.
Vice President Customer Experience And Frontline Systems
Led UHC’s Customer Service Frontline Capabilities function responsible for optimizing outcomes for our members and frontline advocates by enabling easier paths to resolve their issues. This included ensuring proper telephony bases IVR and routing solutions; proliferating asynchronous chat in our digital channels and in native SMS; building out our agent.
Jan 2020 - Apr 2023
Vice President Of Experience And Fulfillment
Oversaw our Executive Customer Relations, Fulfillment Operations and Technology functions to drive quality/efficiencies and timely delivery of materials and technology on behalf of our members and constituents. Implemented a fulfillment improvement plan which includes delivering new technology, driving member satisfaction, faster turn-around times, and.
Sep 2016 - Dec 2019
Vice President Of Customer Service
Recruited to oversee Customer Service support functions drive quality/efficiencies throughout our award-winning service team. Lead Service Excellence plan which includes cross-functional product design, talent development, and simplification of quality standards. Additionally, I Innovated the way we service through social media and chat. Oversaw a staff of.
Mar 2014 - Jul 2016
Sr. Director Of Customer Service And Sales
Recruited to oversee Customer Service support functions drive quality/efficiencies throughout our award-winning service team. Currently leading strategic service initiative for our three year plan which includes service automation, tiered servicing, and integration of social networking. Oversee a staff of 150 professionals including 5 direct reports.
Apr 2010 - Mar 2014
Director Resource Planning And Real Estate
Recruited to oversee the Resource Planning (workforce management) functions to drive greater forecast accuracy and increase service levels within our award-winning customer service team. Also responsible for the Customer Service real estate portfolio to grow the number of call centers, secure state and local incentives, and remodel the existing centers..
Jul 2005 - Jan 2010
Sr. Manager Of Site Development
- Built and launched 7 new call center and remodeled 2 existing call centers, increasing capacity by 2,595 representative seats and added more than 500,000 square feet
- Completed all call centers on time and under budget with high end user satisfaction
- Secured over $18 Million in state and local government incentives to help offset capital cost
- Built strong relationships with call center leadership by utilizing a collaborative process of design which developed call centers for our frontline employees.
Jun 2003 - Jul 2005
1 education record
Mark Davis education
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East Carolina University
FAQ
Frequently asked questions about Mark Davis
Quick answers generated from the profile data available on this page.
What company does Mark Davis work for?
Mark Davis works for Genie.
What is Mark Davis's role at Genie?
Mark Davis is listed as Head of North American Customer Service at Genie.
What is Mark Davis's email address?
AeroLeads has found 1 work email signal at @t-mobile.com for Mark Davis at Genie.
What is Mark Davis's phone number?
AeroLeads has found 3 phone signal(s) with area code 425, 866 for Mark Davis at Genie.
Where is Mark Davis based?
Mark Davis is based in Renton, Washington, United States while working with Genie.
What companies has Mark Davis worked for?
Mark Davis has worked for Genie, Elevance Health, Unitedhealth Group, T-Mobile, and T-Mobile Usa.
How can I contact Mark Davis?
You can use AeroLeads to view verified contact signals for Mark Davis at Genie, including work email, phone, and LinkedIn data when available.
What schools did Mark Davis attend?
Mark Davis holds Bachelor Of Science, Pre-Law from East Carolina University.
What skills is Mark Davis known for?
Mark Davis is listed with skills including Cross Functional Team Leadership, Call Centers, Customer Satisfaction, Process Improvement, Vendor Management, Leadership, Change Management, and Telecommunications.
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