Mark Greene Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Dallas/Fort Worth Area

Business manager of Siebel CRM application. Duties include:* Software Management* Tier 1 application support - usability training, error troubleshooting, reporting, etc.* Consultant management - tier 2 support* Project management* Budgeting* Business communications

Dallas, Texas

Lead a team of 6-8 Customer Service Representatives:- Coach/Develop to ensure growth and optimal performance. + Weekly observations with immediate feedback provided. > Identify 1 or 2 opportunities. Coach to demonstrate expected results. > Reinforce positive behaviors with uplifting feedback. + Assist in developing/tracking/measuring SMART Goals + Lead by example - assist with front-line tasks on a daily basis + Keep pulse on team morale > Ensure positive and rewarding work environment > Invest attention in each CSR through frequent touch bases and daily "small talk"Oversee department-level tasks including: - QA (Quality Assurance) Management Program + Ensure observation KPIs are met on monthly/yearly basis + Collaborate with Supervisor to ensure consistency while observing + Attend industry conferences (i.e. QATC Annual Conf.) to develop internal program + Track and Report KPIs and Quality results to management - Chat Platform + Ensure Chat performance meets or exceeds expected Service Level + Manage Chat CSRs, including training/onboarding + Track and Report KPIs to management

Dallas, Tx

Customer service representative to assist with contractor operations including account administration, billing and collections, customer retention, and Client-to-contractor communications.Assist with training and development of new representatives through consultation, observations, and mentorship program. Assist in various special projects including departmental process improvements, face-to-face contractor meetings, and contractor feedback outreach.

The Watch Station - Allen, Texas

- Exceeded sales plan by 22% in 2014- Increased sales by 41% in 2014

Firewheel Town Center, Garland, Tx

Manage every aspect of my location, in accordance with company policies and procedures, to ensure maximum profit. This includes talent, operations, loss prevention, merchandising and selling.• Increased sales by 8.5% in 2012• Decreased shrink by 5% in 2012

Manage every aspect of a multi-million dollar location including but not limited to recruitment, operations, inventory control, loss prevention, merchandising, customer service and training/people development.• Increased sales by 20% in 2011• Decreased shrink by 19 units/week in 2011

Observed and assisted sales and promotions professionals in developing and executing marketing and sales programs.

Dfw

Educated consumers of the benefits of Miller Brewing Co. products with the use of product information as well as various promotional activities.