Mark Whatmore Email & Phone Number

Dearborn Mi

● Project managed the testing, defect resolution and successful launch of the SAP upgrade to latest releases and service packs for US production instances of SAP ECC, EWM, SCM, XI and BI. ● Facilitated communication to all Business and IT teams impacted by SAP upgrade testing and Production launches minimizing business operational impact.● Project managed the blueprinting, realization, testing and launch of the first implementation of the SAP module Quality Issue Management (QIM)● Managed all Project financials and governance using CA Clarity and MS Project

Detroit

● Initiated and led cross product projects: currency support standards; product re-branding; product internationalization and localization; coordination of licensing and pricing updates; central authentication functionality; download-based product distribution and web based documentation● Co-created launch processes across product teams: product management; development; training; marketing; finance; customer support; sales and sales engineering to ensure product releases were delivered coherently and on-time.● Led the execution of 2 major product releases each having a 1 year product cycle● Implemented retirement processes, detailing customer options and notifications for 2 products to maximize the retention of $8M in maintenance revenue

Greater Detroit Area

● Managed 4 enterprise performance products (Network Monitoring, Server Monitoring, Synthetic Monitoring and Transaction Trace) with revenues over $40M● Prioritized customer needs into development requirements using agile and waterfall methodologies for US and international teams● Successfully delivered new product releases on quarterly, semi-annually or annual basis based on organizational product strategy● Developed release training and sales positioning materials ● Produced customer analysis based on financial and Salesforce.com data● Created and delivered internal and customer product roadmaps● Turned around unhappy customers by managing the resolution of their product issues and concerns● Developed specifications, pricing and technical support procedures for reselling Cisco Systems UCS hardware● Selected as employee of the Quarter: Q1 2013

Greater Detroit Area

● Designed complex product solutions for sales and sales engineering teams resulting in multiple sales of over $500K ● Resolved critical customer product issues and concerns ensuring revenue retention● Created product engineering specifications for many product releases that met customer needs

Canberra Area, Australia

● Design, implementation and operation of CSIRO's national IT infrastructure, including voice and data networking infrastructure to 60+ research laboratories.● Initiated and implemented network cabling modernization across 200 office buildings and research laboratories.● Prepared strategic and operational plans ensuring the delivery of IT infrastructure matching the business needs of the organization.● Managed vendor relationships with Cisco Systems, Sun Microsystems and Ericsson