Mark Whetton Email and Phone Number

I am an IT and technical minded individual. I have been working in IT systems support for over 6 years.I am currently working at Milsteda systems as a software support engineer. Milsteda systems installs, maintains and supports commercial grade paint mixing solutions on behalf of some of the worlds largest refinish companies (BASF, Axalta) for thousands of car sales and repair body shops around the UK and Ireland.My main role is to provide professional support for the company bespoke IT systems either over the telephone, remote support or email whilst maintaining a great rapport with customers and paint brand technicians.I am a hard working friendly individual with a can-do attitude to any task or challenge that I may come across. I have been working in 1st line technical support for a while now and I am seeking a role that will utilize my skills and keep me challenged but will also offer the opportunity for me to develop skills in current and new technologies.Technical Experience* 1st and 2nd Level desktop and infrastructure support. * Active Directory administration (users, groups and computers).* Good understanding of servers and network support.* Proficient with Microsoft Office packages and data manipulation.* Strong knowledge of network access and permissions relating to applications, file and print services.* Windows Desktop Client support (Windows 7, 8 and 10).Personal Skills* A keen interest in learning and developing my technical ability.* Ability to explain technical details to non-technical users.* Good analytical problem solving skills.* Good relationship building skills.* Great technical aptitude, well written and spoken communications.