Close participation with ownership and management with sales, marketing, customer service, legal, regulatory, and compliance initiatives. The company sells and services the travel membership program through various sales center locations throughout the United States.

Developed and created this marketing incentive & promotional travel certificate enterprise from the ground up, to include the overall business model vision and implementation, corporate formation, legal due-diligence, product breakage & redemption analyses, product creative development, product design, certificate redemption processes, and hands-on management of the day-to-day customer service functions and implementation of the certificate fulfillment and booking operational activities.

Sales & Marketing OperationsResponsible for directing day-to-day sales, marketing, and operational initiatives from corporate facility, with seven (7) off-site vacation club sales centers, with VIP Incentives premium certificate fulfillment service center, and with Travel Club International (TCI) vacation club fulfillment service center. Directly supervised nine (9) project managers and provided line oversight with one hundred forty (140) sales/administrative personnel. Close oversight with sales performance & sales management efficiencies and administrative operations initiatives. Sole responsibility for merchant all account processing and the loan portfolio receivables servicing. Initially hired as the Vice-President Marketing where weekly tour productivity increased by 78%. Designated as the managing member for firm's C.A.R.E. membership and actively participated through volunteer service on the Travel Club Task Force Committee.

Sales & Marketing OperationsResponsible for the national sales, marketing, and operational initiatives with Vacation Station's five (5) off-site vacation club sales offices and directly supervised thirty-five (35) sales/administration managerial personnel. Responsible for generation of $38M in annual sales volume along with the successful funding of a $13M annualized loan receivables portfolio. Responsible for production and management of marketing tour flow in excess of 25,000 units annually. Formerly, the Project Director of Overland Park, KS off-site vacation club sales center where responsible for podium presentations, closing sales. Maintained a 32% personal closing percentage and increased office sales production by 35%. Initially, the Director of Operations; responsible for marketing, operations, member services, sales verification, contract administration, and merchant processing with this vacation club sales & marketing distributor.

Responsible for improving nationwide sales productivity and efficient sales operations with Epic Resort's exit program, owner referral marketing program, and management of the sales verification & loan closing operations at thirteen (13) resorts and off-site timeshare sales centers. Directly supervised staff of ninety-one (91) sales management personnel nationwide. Previously, the Project Director at the Atlanta, GA off-site timeshare sales center acquired from Spinnaker Resorts. Directly responsible and solely accountable for all sales production, marketing, sales operations, sales administration, document administration, contract processing, commission reconciliation, payroll, human resources, accounts payable, escrow reconciliation, and pending accounts collection management activity.

Responsible for the Atlanta off-site timeshare sales office operations which generated interval sales at resorts located in; During 1999, the office generated $7.75M in cash volume from 8,000 tours while maintaining a rescission ratio below 13%, which represented a 200% increase on 86% of budgeted tour flow. Directly responsible for closing sales and supervised a staff comprised of six (6) sales managers and thirty-five (35) sales/administrative personnel. Solely accountable for document administration, contract processing, inventory management, escrow reconciliation, financial reporting, deposit collections, and rescission management. Sole responsibility for all pending sales contracts, which accounted for over 60% of sales volume, collections and the successful recovery and funding of $600K in delinquent sales contracts which were scheduled for default.

Responsible for the on-site resort timeshare sales operations and the sales verification operations at Oak Plantation Resort, where the resort-wide rescission ratio was improved to under 9.5%. Personally closed 1,550 contracts at Sheraton's Vistana Resort with over $18M in sales volume and a personal rescission ratio below 8.75%. Directly supervised a staff of nine (9) verification loan officers. Initially hired as in-house timeshare sales representative at Starwood Vistana Resort where maintained a $1,275 VPG sales efficiency and over $800K in sales volume. Multiple time sales performance award winner and achieved company-wide recognition with Vistana Resort People's Choice Award, Service Excellence Award and Partner's Award.

Responsible for telesales activities with inventory from all of Marriott Vacation Club's vacation ownership timeshare resorts worldwide and with owner resale listings. Worked with previous tour no sale prospects, re-loaded existing owner base, utilized direct mail campaign, and national print advertisements to generate inbound prospect call activity. Personal telesales transactional cash volume in excess of $750K.

Lease and market commercial office buildings

List, Market and Sell Residential Real Estate

Responsible for marketing and leasing activities at Wildwood Office Park, which contained over 2 million sf of office space and consistently maintained a 95% occupancy rate. Responsible for direct tenant prospecting, co-brokerage communication & entertainment activities, site presentations, management of the lease transactional process, and management of the space planning & tenant improvement pricing & build out process. Co-responsible for pre-construction marketing and initial leasing efforts at the 1.3 million sf, 55 story Bank of America Plaza.

Responsible for office leasing transactions valued at more than $52M, with a personal transactional volume of more than $23M. Responsible for the marketing and leasing efforts at NorthCreek Office Park, where the occupancy levels increased from 23% to 97% during an 18 month period. Recognized with membership in the firm's President's Club and Top Producer's Club for the achievement of consistently high levels of leasing performance. During 1989, rated among Atlanta's top five in office leasing transactional volume.

Retail Stockbroker

Dictation Products Sales, Major Accounts