Mark Whitacre Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

Manage a team of 4 engineers in the development and support of Commercial Charging Service Business Structure and long-term operations. - Standardize service processes and expectations across cross-functional teams, including field service,Network Operations Center, NPI, Product and Service Engineering, Asset Management, and Manufacturing.- Analyze field service repair timelines, regulatory compliance, and process efficiency. Launch, Lead, and Manage Cross-Functional teams as required to close gaps and reinforce weaknesses in the overall business structure. - Identify the scope of work required and the feasibility of new business development and long-term service agreements. Approve or recommend alternative options as required. - Identify gaps in processes, training, subject-matter expertise, documentation, and business organization. Drive improvements and solutions with the appropriate business or leadership team.- Provide regular Commercial Charging Service operational support to the broader business, including Failure Analysis, Finance, Software, Construction, Operations, Product Engineering, Manufacturing, Sales, Business Development, Policy, and others. - Develop, Implement, improve, and provide executive updates on Internal and External Service Metrics.- Principally own and Administrator of Global CMMS and Customer Support Backend Configuration for Commercial Charging Service. - Ensure service process compliance with local laws and regulations. Tools:Jira, DBVizualizer, SQL, YAML, Vertica, CMMS 10+ internally developed and maintained web and stand-alone programs and applications

Bellevue, Washington, United States

Maintenance Manager / Field Manager (2 years)-- Led a team of 8 remote technicians and Electricians in the upkeep and maintenance of Electric Vehicle Charging Stations, Battery Electrical Storage Systems, and Commercial Solar Systems in 16 States across the Western United States.- Create, Plan, and disseminate weekly schedules to technicians.- Ensure that technicians maintained qualifications and appropriate level of training, had the correct tooling, and minimized repeat visits.- Hire, Fire, and reassign technicians as necessary for the betterment of the network. Territory Manager (4 Years)- Led a team of 4 field managers and 40 technicians responsible for the upkeep and maintenance of Electric Vehicle Charging Stations, Battery Electrical Storage Systems, and Commercial Solar Systems in 16 States across the Western United States. - Consult with Senior Leadership to determine metrics and KPIs, Cross-Product work prioritization, training requirements, and other general business structure and service organization decisions. - Determine coverage requirements, work schedule structure, and direction of the territory. - Increase Technician Skill sets and overall technical competency. Support the use of technicians' skills in the manner best supporting the business. - Hire, Fire, promote, and reassign Field Managers and technicians as necessaryTools :Microsoft Office, Enovia, Sharepoint, CMMS, CAD, Dropbox, Vertica, SQL, Github, YAML, PowerBI, Internally Developed Tools.

Palo Alto, California

- Independently plan, schedule, book, and otherwise coordinate weekly routes to repair underperforming stations. - Identify parts required for repair. Pull, pack, and ship parts to third-party logistics hubs along the route.- Troubleshoot, repair, replace, or restore underperforming stations to 100% functionality.- Identify and create requirements for aesthetic standards, preventative maintenance, and equipment lifetime thresholds. - Identify and root cause novel failures and work with product engineering to improve future iterations and overall product quality. - Create, test, validate, and implement ad-hoc and other prototype changes to improve equipment uptime and reduce repeat visits. Tools used: - Phase Rotation Meter, Hand Tools, Insulation Resistance Meter, Digital Multimeter, Digital Thermometer, Molex Minifit Jr Crimpers, Soldering Equipment, Hand Tools, Power Tools, and Other specialized Electrical and Electronic tools.Software:- Digital Signal Plotting Software, Quickbase, Computerized Maintenance Management System, CAD, Enovia, PCAN View, PCAN Explorer, Microsoft Office, Zoom,

Norfolk, Virginia Area

Bachelor Of Science - Bs, Software Development

This degree was focused on Object-Oriented Programming and relational databases, with additional instruction on Test-Driven Development.

Associate Of Science (A.S.), Electronics Engineering Technology