Mark Whiting Email & Phone Number

London, United Kingdom

Lead on User Experience for The British Library including: User testing, wire framing, card sorting exercises, information architecture and developers in house and supplier management.

Chelmsford, United Kingdom

User testing for digital projects including producing personas and scenarios for user-testing.Working as part of an Agile team for the last two years with key stakeholders as part of a digital delivery team in customer services.Lead on social media policy and strategy as well as chairing the Social Media Steering Group for the council.Helped implement a universal social media management tool for posting and analysis for the 60 plus social media accounts managed by the council. Producing regular analytical reports for the council and advising on amendments to websites, mobile sites and microsites to improve end-user experience.Working with the Council's Customer Digital Project to advise and lead on content to improve user-journeys including planning and delivery of content, navigation and information architecture.Working with the Channels, Digital and Social Media Manager to assess business cases for new digital developments including websites, apps and other digital services as part of the Customer Channels Board.Deputy Chair of Essex Online Partnership working with a range of stakeholders including borough, district and city councils as well as Essex Police.Provide regular content updates and administration support on Essex County Council's main website and a range of other microsites.

Responsible for all online content on the main public-facing council website.Chair of the Council's Social Media and Mobile Steering Group deciding on business cases and arranging social media training for personnel.Dealing with a number of Web Content Leads and senior personnel across the council.Produced the first mobile content delivered by the County Council via the 'Your Essex' app.Running four content management systems including Wordpress, SharePoint and Dot Net Nuke.Advising on and contributing to the Council's Digital Communications Strategy including social media, mobile, web and analytics.Video and audio editing

Ilford, United Kingdom

-Working on content and relaunch of the award-winning website Redbridge i.- Training of staff in use and updating of content via CMS-Forum moderation- Implementation of new email system-CMS and marketing-Content design-Use of social media to market Council across Twitter and Facebook.

Dealing directly with presenters and contributors in a live broadcast environment. Working to tight deadlines. Experienced in ENPS and associated audio editing software.Knowledge of CMS online content system currently being introduced across the organisation.Preparing audio for broadcast.

London, United Kingdom

Responsible for all online content for key stations within the One Network.Head of national news online for all brands within GCap Media including: Capital Radio, Classic FM, XFM, Choice FM plus The One Network of 40 plus stations across the UK.Producing regular original multi-media content to support the network for 17 million listeners.Developed online streaming of audio commentary together with Essex County Council Cricket Club.Helped produce and distribute some of the first podcasts on the commercial radio network.

Chelmsford

Ba (Hons)

Journalism