A highly experienced IT Service Delivery Manager, with significant exposure to Cloud computing, plus strong organisational and people skills. Has previously been a Head of IT. Possesses an excellent ability to refine and improve processes to achieve increased productivity and is highly focused on customer satisfaction through delivery. Fully conversant with the ITIL framework and applying the processes to achieve success. A determined and effective leader, with an open, empowering management style, who has been consistently promoted through successful delivery. Maintains technical currency and can provide ‘hands-on’ support when needed.Key Skills and Experience:• Team management: Managing teams of varying sizes, from 3 to 40+ members of staff.• Budgeting: Formulation, proposal, review and control of budgets ranging up to €20M.• Strategy: Developing, proposing, and implementing both IS and infrastructure strategies.• Relationships: Adept at building relationships, both internally and externally. Strong influencing, problem-solving, analytical and evaluative skills.• Proposals: Development of business cases and proposals for new investments.• Service delivery: Delivering IS services to a worldwide population of users (both internal and via the Internet)• Supplier management: Negotiating, monitoring and managing supplier contracts and service agreements, including management of outsourced service providers.• Continuous improvement: Implementing and championing programmes within the department (e.g. LEAN Six Sigma).• Project management: Application systems and IT infrastructure implantations.• Infrastructure: Implementing, managing and supporting server (Windows, Linux and VMware), network (data and voice), storage and desktop infrastructure.• Application software: specification, development, testing and support. Including packaged software such as SAP.