Mark Wilding Email & Phone Number

Nottingham, England, GB

Nottingham, GB

Nottingham, GB

Working within the Project Transform team, my responsibilities include ensuring that infrastructure services are fully operational and available to support programme implementation plans and future service developments. This will require the development and implementation of a student management system infrastructure plan to support the business.

Hoofddorp, North-Holland, NL

• Responsibilities:
• Infrastructure and Operational Service Delivery of TNT's Computer Services, which are consumed worldwide by c. 40,000 TNT employees. These services are critical to the timely and effective operation of the Express.
• Providing technical support, service delivery, and systems management and maintenance of: 2 mainframes, 280 ESX servers, 2,100 Linux/Unix and 2,600 Windows instances, and over 800TB of SAN storage.
• I manage a department of 25 members of staff and a budget of €20M.Achievements:
• Built a cohesive and effective Compute Services function from a disparate set of sub-teams after a major reorganisation and instilled a culture of continuous improvement.
• Established policies and processes within the Mainframe, Storage and Linux teams covering maintenance of the Operating System, firmware and software components.

Hoofddorp, North-Holland, NL

• Responsibilities:
• The technical support, service delivery, management and maintenance of TNT’s worldwide population of Linux, VMware, and Unix systems.
• Technical design and implementation of Linux, VMware, and Unix infrastructure.
• Management and service delivery of the central SAP landscape delivering Back Office functionality to a worldwide population of users
• I managed a department of 23 members of staff and a budget of €4M.Achievements:
• Proposed and gained acceptance to a strategy to deploy virtualised servers (using VMware). This reduced server footprint by 85% and saved €1M per annum in operational and licence costs.

Hoofddorp, North-Holland, NL

• Responsibilities:
• The technical design, development, deployment and subsequent service delivery of a Global Back Office system based on SAP. This served 8,000 users in 62 countries delivered from a central, single instance landscape.
• I managed 16 staff, plus external service providers, with a budget of €2.5M.Achievements:
• Established a central team to provide SAP services to the global TNT business and successfully implemented ITIL based service management processes.
• Built a team through recruitment and outsourcing, to deliver a SAP delivery service to the business and a development service to the Back Office project.
• Architected, designed and built the complete Back Office SAP landscape (servers, SAN storage and networking).

Hoofddorp, North-Holland, NL

• Responsible for the enterprise architecture for systems delivered to TNT Express. My key achievements include:
• Reviewed the TNT Internet enterprise architecture and designed a new architecture to improve availability, performance and resilience.
• Defined the architecture required to deploy a global SAP Backoffice system.
• Managed the hardware supplier selection for the SAP Backoffice system. This included: developing RFP; evaluating responses; organising reference calls & visits; preliminary system sizing and leading the final decision.

Hoofddorp, North-Holland, NL

• Responsibilities:
• Service delivery of all TNT’s Unix and Windows server systems around the globe (c. 1,000 in total), plus desktop support for the UK IS function (500 users).
• Managing the full infrastructure life cycle including R&D, selection, supplier management, projects, deployment, database administration, business continuity, 3rd level support and change management.
• Design, build, service delivery, and management of TNT’s global email service
• I managed a department of 42 staff with a budget of €3M. Achievements:
• Improved critical systems availability from 98.9% to 99.5% through introduction of resilient architectures and improved systems management.

• Contract position. Responsible for developing and gaining agreement to a new IS strategy and then implementing that strategy. My key achievements included:
• Developed, gained board agreement and then implemented a new IS strategy.
• Successfully implemented a complete set of new applications and infrastructure (Server, network and desktop) within tight time scales and to budget.

GB

• Responsibilities:
• Define and maintain IS strategy and policy. Support and promote IT best practice.
• Design, build, and integration of application software (bespoke and package), database, and infrastructure.
• Support of applications, databases, infrastructure, and End User Computing.
• IT Service Delivery to UK and European subsidiaries.
• I managed a department of 23 staff with budget of £4.2M.Achievements:

• I built and then managed a team, based in London, who provided consultancy, implementation skills and support to Guinness Brewing Worldwide (GBW) group companies throughout the world.
• Formulated IT plans for overseas business units in conjunction with the local management. - Aligned the local business IS strategy with GBW’s overall strategy.
• Identified, defined and developed ‘shrink wrapped solutions’ which encompassed both application packages and hardware. This enabled overseas companies to utilise standard solutions that had been proven elsewhere in the.
• Formulated and maintained standards and Best Practices for use within GBW.
• Managed infrastructure projects including:
• Setting up a WAN for the European division and assisting in the installation of Guinness Europe’s SAP R/3 system

London, GB

• Implemented within time and budget GBW’s central accounting and export order administration systems. This major project covered the financial accounting, materials management, sales and distribution areas as well as.
• Rolled out desktop PC and LAN facilities to 300 users in the UK and managed the User Support and Helpdesk function.

London, GB

• Migrated the Group Reporting System from a bureau based system to a facilities managed environment. This project covered all the hardware related issues as well as software conversion and rewriting.
• Successfully reworked the application’s architecture into a client/server model. This was accomplished without disruption to the monthly reporting timetable or user interface and enabled the worldwide roll out of the.

• This role was primarily an on-site account support position. There were 3 facets to the role:
• Dealing with customer's questions and queries about Comshare's products (which also often entailed developement work).
• Identifying new opportunities within existing customers.
• Carrying out demonstrations and managing evaluations as part of the sales cycle.

Thin sandwich student sponsored by London Transport. Degree taken at Brunel University and 6 month placements (years 1 to 3) within the Chief Mechanical Engineers division. I was seconded into various roles within both the bus and tube divisions during these placement periods.

2.1, Mechanical Engineering

'O' And 'A' Levels