Help Desk Manager
Current
Dec 2024 - Present
AeroLeads people directory · profile
Mark Wiley Email & Phone Number
IT Service Management
at
MacAllister Machinery Co., Inc.
1 work email found
@fhlbi.com
3 phones found area 317 and 866
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Service Management
Location
Indianapolis, Indiana, United States
Who is Mark Wiley? Overview
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Quick answer
Mark Wiley is listed as IT Service Management at MacAllister Machinery Co., Inc., based in Indianapolis, Indiana, United States. AeroLeads shows a work email signal at fhlbi.com, phone signal with area code 317, 866, and a matched LinkedIn profile for Mark Wiley.
Mark Wiley previously worked as Help Desk Manager at Macallister Machinery Co., Inc. and Associate Director - Infrastructure Services & Service Delivery at Federal Home Loan Bank Of Indianapolis (Fhlbi). Mark Wiley holds Bachelor, Management from Marian University Indianapolis.
Company email context
Email format at MacAllister Machinery Co., Inc.
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{first_initial}{last}@fhlbi.com
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AeroLeads found 1 current-domain work email signal for Mark Wiley. Compare company email patterns before reaching out.
Profile bio
About Mark Wiley
As a leader in IT service management, my focus has been on enhancing customer satisfaction through effective strategies and robust processes. At FHLBI, my role as Associate Director of Service Delivery encompassed the development of ITSM processes, ensuring endpoint compliance, and formulating refresh policies that boosted staff productivity. Our team prioritized Service Desk strategy alignment with IT strategic planning, creating opportunities for staff development.My competencies in strategy implementation and analytical skills have been integral in driving procurement and service delivery. The experience of managing Infrastructure Service, Desktop Support, and Identity Security and Access Management teams has honed my ability to lead with a balance of technical acumen and interpersonal communication. My mission is to leverage these strengths in new IT roles, where I can continue to create business value and foster team cohesion.
Listed skills include Vendor Management, Project Management, It Strategy, Management, and 36 others.
Current workplace
Mark Wiley's current company
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7 roles
Mark Wiley work experience
A career timeline built from the work history available for this profile.
Associate Director - Infrastructure Services & Service Delivery
- Championed the introduction of a new information technology service management (ITSM) platform, ServiceNow—led the selection process of the tool and the vendor to implement the tool (2-year project).
- Collaborated and enhanced relationships with senior leadership by conducting regular one-on-one meetings to 1) share pertinent information about the Service Desk and 2) collect feedback that drove actions and.
- Created a multi-year technology and operations roadmap that created new capabilities, enhanced existing capabilities, and included continuous improvement opportunities. This led to the establishment of personal.
- Presented service level agreement (SLA) reporting and trend analysis to IT and executive leadership on a monthly basis
- Implemented the processes, procedures, and tool related to the Configuration Management Standards.
- Selected to be a member of the cross-functional Guiding Principles team to help create a culture of collaboration, transparency, trust, inclusion, and empowerment to all levels of the organization.
Jan 2018 - Oct 2024
Manager Is
- Responsibilities:
- Recruit, develop, and direct team of up to 21 system engineers, virtualization engineers, and administrators.
- Active Directory, SharePoint, BizTalk, TeleHealth, Exchange, application virtualization (Citrix and App V), enterprise printing and faxing, ITSM support toolset and SCCM covering 35,000+ devices.
- Forecast capital and operational expenses.
- Set annual, quarterly, and monthly strategy.
- Work closely with stakeholders to define projects and resolve production issues.
Jan 2014 - Oct 2017
Director, Is Operations And Support
- Responsibilities:
- Recruited, developed, and directed team of 15 managers, administrators and engineers covering infrastructure, production control, site support, and telecom.
- Work closely with call center management to ensure the appropriate technology was in place to support the fluctuations of a call center.
- Directed current projects (Agile/Scrum) and project portfolio.
- Worked closely with business stakeholders to define projects and resolve production issues.
- Ensured compliance for SAS70/SSAE 16 audit. Responded to customer IT audits.
Jul 2012 - Dec 2013
Manager - Managed Services
- Responsibilities:
- Led team of consultants to provide infrastructure services for managed services customers.
- Directed staffing, training, cost control, and customer relations.
- Held responsibility for availability of services to clients as well as provided resources to meet demands of customers.
- Created and implemented performance/capacity metric system.
- Oversaw project management for internal/client projects.
Feb 2001 - May 2012
System Administrator
National Healthcare Recovery Services
Oct 1999 - Feb 2001
System Administrator
Jun 1997 - Oct 1999
2 education records
Mark Wiley education
Bachelor, Management
Marian University Indianapolis
Education record
Columbus East
FAQ
Frequently asked questions about Mark Wiley
Quick answers generated from the profile data available on this page.
What company does Mark Wiley work for?
Mark Wiley works for MacAllister Machinery Co., Inc..
What is Mark Wiley's role at MacAllister Machinery Co., Inc.?
Mark Wiley is listed as IT Service Management at MacAllister Machinery Co., Inc..
What is Mark Wiley's email address?
AeroLeads has found 1 work email signal at @fhlbi.com for Mark Wiley at MacAllister Machinery Co., Inc..
What is Mark Wiley's phone number?
AeroLeads has found 3 phone signal(s) with area code 317, 866 for Mark Wiley at MacAllister Machinery Co., Inc..
Where is Mark Wiley based?
Mark Wiley is based in Indianapolis, Indiana, United States while working with MacAllister Machinery Co., Inc..
What companies has Mark Wiley worked for?
Mark Wiley has worked for Macallister Machinery Co., Inc., Federal Home Loan Bank Of Indianapolis (Fhlbi), Indiana University Health, Stericycle, and Haverstick Consulting.
How can I contact Mark Wiley?
You can use AeroLeads to view verified contact signals for Mark Wiley at MacAllister Machinery Co., Inc., including work email, phone, and LinkedIn data when available.
What schools did Mark Wiley attend?
Mark Wiley holds Bachelor, Management from Marian University Indianapolis.
What skills is Mark Wiley known for?
Mark Wiley is listed with skills including Vendor Management, Project Management, It Strategy, Management, It Service Management, Itil, Active Directory, and Vmware.
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