Customer Success Manager - Team Lead
CurrentTeam lead responsibility for managing the day-to-day customer account team activity, as well as provide coaching and support to the department.In this position, I have devised and deployed a Customer Success strategy for the business, alongside training, documentation and KPI reporting to help achieve successful growth in this area.Also included in this role is managing selected top tier/key accounts, helping private hospitals and PPU clients with our in-house software solution… Show more Team lead responsibility for managing the day-to-day customer account team activity, as well as provide coaching and support to the department.In this position, I have devised and deployed a Customer Success strategy for the business, alongside training, documentation and KPI reporting to help achieve successful growth in this area.Also included in this role is managing selected top tier/key accounts, helping private hospitals and PPU clients with our in-house software solution "Compucare". Show less