Mark Wilkinson Email and Phone Number
Mark Wilkinson work email
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Mark Wilkinson personal email
An IT Director who inspires and develops cross-functional teams to support aggressive business change agendas. With a track record of driving down costs while increasing uptime, agility and responsiveness – doing more with less! Drives continual improvement through strategic alignment of people, process and technology. Currently looking for a new leadership role at CTO, CIO, VP, IT Director or Head of IT level owning all of IT strategy and delivery.Key Strengths and AchievementsStrategy & Leadership • Partnering closely with business leaders on strategy development, alignment with appropriate technologies and services and development of multi-year technology roadmaps• Building effective cross-functional teams (teams up to 250 people) • Visibly working across global cultures and leading in a virtual context. Highly effective communicator of IT goals, strategy and expectations to all levels of IT staff to ensure personal buy in and ownership of resultsBudgeting and cost control• Ownership of $45m operational and $20m capital budgets• Managed to support organic estate growth of over 10% year on year with no increase in budgetsOptimising Delivery Models to Support Business Change & Transformation• Organised teams to support major $2billion online products as revenue went from 20% to 80% online delivery• Developing and driving a ‘fit for purpose’ sourcing strategies that includes a combination of insourcing (including captives) and outsourcing (offshore/nearshore) • Strong alignment to the ITIL framework• Strong vendor management of major technology companies and outsourcers Technology Innovation and Delivery of Major Programmes• Accountable for Microsoft Dynamics ERP (AX) and CRM implementations• Ownership of large global, critical infrastructures on a 24x7 basis focused on uptime availability• Accountable for implementation of major Office 365 service• Drove virtualisation from 30% to 60% on 16,000 servers saving $12million
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It DirectorE.Surv Chartered Surveyors Mar 2016 - PresentKettering, Northants, GbResponsible for all of IT across the company. Currently driving a major change project to upgrade the strategy and delivery of IT. Key projects have included gaining ISO27001 Information Security accreditation, rebuilding the IT team and service delivery and implementing a new company wide business system including iPad mobile applications for 600+ surveyors - a true digitization of the end-to-end processes.About e.surve.surv Chartered Surveyors is the country's largest provider of residential valuation services. That means we do more valuations for lenders than any other surveyor in the UK. To put it into numbers, we complete one valuation every four minutes.We're part of the LSL Property Services PLC Group of companies, which includes household names YOUR MOVE and Reeds Rains, as well as the mortgage broker network, First Complete. We work with lenders, intermediaries, social housing entities, and estate agents, as well as private customers.
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Chief Information OfficerThe Law Society Mar 2014 - Jan 2016London, GbThe Law Society Group contains 3 entities – The Law Society membership body for Solicitors, The Solicitors Regulation Authority (the regulator) and Corporate Solutions (the shared services function which includes IT). £130m revenue and 1,200 staffChief Information Officer - Accountable for all of IT across the group, leading a team of 90 FTE• Operated at board level in a very matrixed governance model• Developed a 3-year group IT strategy including technology roadmap to replace the legacy-dominated estate• Reorganisation of the IT function with key roles being insourced to increase control and ownership• Accountable for embedding MS Dynamics CRM and member portals across the group to increase membership engagement and greatly improve efficiencies in business processes• Accountable for the implementation of MS Dynamics AX for Finance and HR to replace legacy applications• Implemented Office 365 to increase collaboration and end user effectiveness• Upgraded major parts of the IT infrastructure including the provision of integrated IP and mobile telephony which helped underpin virtual and remote working• Developed a fit-for-purpose IT security model and culture, reducing the risk across the group• Drove a much more IT operationally aware culture with an alignment to the ITIL service management model – led to higher availability of IT services (>99.85%) and well as improved service levels• Rationalised and improved vendor performance, leading to a 20% reduction in IT operating costs. -
Vp Global Data Centre Operations & Head Of It For Uk (It Director)Reed Elsevier Sep 2010 - Sep 2013London, Uk, GbAs RETS re-aligned into one global structure, I was promoted to lead larger global teams (250) mainly in US• Member of global executive team responsible for all strategy and service delivery• A major business partner in the continued move from paper to online products• Ensured a strong global alignment to the ITIL framework processes to provide common structure• Kept budget flat while the estate grew 10% pa• Increased uptime for major products and services – 99.7% to 99.95%• Developed solid lifecycle management of servers with strong drive to virtual platforms (reached 60% virtual) - utilising VMWare & Solaris• Consolidated and centralised global Exchange email in readiness for move to cloud-based Office365• Drove major refresh of Citrix to support all access for business outsourced partners• Built world-class level 1 data centre operations – increased first time fix rate from 25% to 40%• Develop follow-the-sun support model – opened captive operation in Manila with 40 staff• Vendors managed include Oracle, HP, Dell, Cisco, IBM, EMC, VMWare, Hitachi, Microsoft, HCL -
Vice President European OperationsReed Elsevier Mar 2007 - Sep 2010London, Uk, GbRecruited to lead the European operations for the newly formed RETS – a time of massive change• Led major restructure of the entire team of 125 people including successfully outsourcing key operational functions to HCL in India – resulted in $1.5million pa saving and improvement in service delivery• Built strong alignment with the business through understanding the needs and improving and aligning service delivery to match the requirements. Built balanced scorecard to objectively measure business delivery.• Reduced major incident occurrence by 60% through focussed change and problem management• Developed and delivered ‘brITe’ people culture change programme to build high functioning teams – increased employee opinion scores by 15% even though large parts of team outsourced• Drove major data centre upgrade programme for power, cooling and space – achieved 100% data centre availability for three consecutive years.• Developed & tested business continuity planning and DR solutions for the business resulting in high audit compliance
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Head Of It ServicesLexisnexis Uk Sep 2000 - Mar 2007London, GbWith the major strategic move to online products, I was promoted to have full responsibility of all IT infrastructure including Internet Operations (800 server/1,400 user environment) – team of 40 people• Built new 24x365 operations team to support online products• Built strong process-based Helpdesk that drove high user satisfaction rates• Implemented close alignment to ITIL framework – resulted in strong compliance to SOX audits -
Enterprise It Services ManagerLexisnexis Uk Jul 1997 - Sep 2000London, GbPromoted to manage all enterprise IT and drive process improvements – team of 30
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Helpdesk & Desktop Support ManagerLexisnexis Uk Sep 1995 - Jul 1997London, GbRecruited to turnaround underperforming Helpdesk and Desktop teams
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It ManagerKing Sturge Sep 1992 - Sep 1995Chicago, Illinois, UsResponsible for IT infrastructure and applications• 750 user environment• Team of 10 people -
It Support AnalystKing Sturge Dec 1988 - Sep 1992Chicago, Illinois, Us
Mark Wilkinson Skills
Mark Wilkinson Education Details
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University Of Leeds
Frequently Asked Questions about Mark Wilkinson
What company does Mark Wilkinson work for?
Mark Wilkinson works for E.surv Chartered Surveyors
What is Mark Wilkinson's role at the current company?
Mark Wilkinson's current role is IT Leader, CIO, CTO, IT Director.
What is Mark Wilkinson's email address?
Mark Wilkinson's email address is ma****@****ier.com
What schools did Mark Wilkinson attend?
Mark Wilkinson attended University Of Leeds.
What skills is Mark Wilkinson known for?
Mark Wilkinson has skills like Outsourcing, Vendor Management, Itil, It Service Management, It Strategy, Change Management, Data Center, It Management, Management, Service Delivery, Program Management, Enterprise Software.
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