Mark Williams Email & Phone Number

Dallas, Texas, United States

Growing our business and the business of our Channel Partners through software integration and comarketing in the business texting space.

Dallas, Texas, United States

Consulting with client businesses and software partners to integrate and launch omnichannel communications by adding business texting into their existing communications portfolio.

Coppell, Tx, Usa

Working for Brink's, Inc. a leader in the Secure Transportation of Valuables since before the Civil War. Brink's is the leader in Cash Management and Secure Logistics, protecting what is valuable to you. Currently developing new software products to provide new personalized service options for our customers.

Mckinney, Texas

Coaching and training clients on all aspects of online marketing including managing internet marketing campaigns using platforms such as Email, Facebook, Bing, and YouTube. Specializing in how to use tracking and analytics to measure performance and adjusting content and targeting to maximize ROI. Also coach new entrepreneurs on what it takes to make the shift from working for someone else to working for yourself.

Dallas/Fort Worth Area

Built and executed successful commercial product launch plan for HIPAA Help Center, a cloud based, Software as a Service product in the Data Security and Privacy space. Successfully executed beta test program prior to launch, converting over 80% of beta customers to installed base commercial customers. Led institution of Product Management disciplines internally including prioritized product backlogs, multi-release product roadmaps, and software release business decision point management.

Richardson, Texas

Product Manager for Carrier Acceptance Test products for Tier 1 Wireless Carriers. Technologies include 4G LTE, LTE-Advanced, IMS, VoLTE - VoIP and RCS, eMBMS, and legacy 2G/3G technologies. Responsibilities include customer relationship management, product roadmap ownership and communication, requirements capture, requirements negotiation, software release management, content prioritization, competitive analysis, product lifecycle management, feature enhancement request management, and… Show more Product Manager for Carrier Acceptance Test products for Tier 1 Wireless Carriers. Technologies include 4G LTE, LTE-Advanced, IMS, VoLTE - VoIP and RCS, eMBMS, and legacy 2G/3G technologies. Responsibilities include customer relationship management, product roadmap ownership and communication, requirements capture, requirements negotiation, software release management, content prioritization, competitive analysis, product lifecycle management, feature enhancement request management, and business case analysis. Show less

Software and Hardware Product Management• Product Definition, Product Requirements Capture and Documentation• Cradle to Grave Product Lifecycle Management - Product Introduction to Product Retirement and End of Life• Product Business Case and Cost Management• Proposal Analysis and ResponseDirect Customer Interface• Build Relationships and Manage Ongoing Communications with Customers - strategic plans, product roadmaps, and product status changes• Act as customer… Show more Software and Hardware Product Management• Product Definition, Product Requirements Capture and Documentation• Cradle to Grave Product Lifecycle Management - Product Introduction to Product Retirement and End of Life• Product Business Case and Cost Management• Proposal Analysis and ResponseDirect Customer Interface• Build Relationships and Manage Ongoing Communications with Customers - strategic plans, product roadmaps, and product status changes• Act as customer advocate in internal product meetings with Research and Development, Finance, and Supply Chain.• Act as point of escalation for any product related customer issueProduct Ownership Areas include:• Release 16 Integrated Product Team Prime• SS7 Signaling (traditional and SIGTRAN)• ISUP Signaling (NA and International variants)• International Market Fit Software • IP Media Servers• Circuit Trunking Peripherals• Circuit to Packet Fabric Bridge and Interworking Function• International Product Certification and Approval for Sale• 16KHz Metering Prime for International Markets Show less

TDMA Users Group Prime• Managed database of customer documented product concerns ranging from product gaps to product annoyances, driving significant issue resolution through targeted software development and achieving significant customer satisfaction improvement• Worked closely with Marketing Communications to organize annual Users Group Meeting including location selection, agenda planning, entertainment selection, speaker selection and scheduling, presentation review and critique… Show more TDMA Users Group Prime• Managed database of customer documented product concerns ranging from product gaps to product annoyances, driving significant issue resolution through targeted software development and achieving significant customer satisfaction improvement• Worked closely with Marketing Communications to organize annual Users Group Meeting including location selection, agenda planning, entertainment selection, speaker selection and scheduling, presentation review and critique, and event promotion and communicationRadio Capacity Prime• Managed TRU-II and TRU-II Radio Capacity program introducing regular capacity measurement, analysis, and reporting program• Identified customer networks pushing product performance and put plan in place to keep capacity capability ahead of demand through custom software development targeted specifically to meet real world needsBrazil Market Core Network Capacity Prime• Measured network capacity utilization and growth in largest TDMA customer network, managing software development program to assure necessary product capacity availability to avoid impact to customers aggressive growth plans. Show less

Wrote software for DMS switching systems across multiple product lines in the Carrier space. Provided 24 hr on call support and emergency recovery support.

Provided 24hr on call support and emergency pager support to leading Enterprise customers, including Fortune 100 corporations and Top Universities. Performed network service interruption investigation, solution development, and service restoration, including software solution development and delivery via software patch. Acted as primary customer interface to key customers, providing critical customer relationship management during emergency situations.

7th employee hired into a startup environment to develop and market software applications on the Apple Macintosh PC platform. Performed multiple roles in small project team including software design, software development, product verification, product marketing, sales and product support. Developed two applications including structured technical documentation application and point of sale adverstising design application for use by mobile salesforce in the Yellow Page directory business.

Mba, General Business

Bsme, Mechanical Engineering