Mark Turner Email & Phone Number

Bridgnorth, Shropshire

Living our best life designing & creating unique personalised ranges of Luxury Wedding & Events Decor for your special occasion.

Bridgnorth, Shropshire

The Takeover is a boutique agency with a difference - one that’s intended to make your life a whole lot simpler. Social media, digital event marketing, website design, and overall marketing package, we have an expert team, and they’re committed to helping you make the most of the many business opportunities that present themselves.

Birmingham, West Midlands, United Kingdom

General Manager fully accountable for the entire business reporting to the owner at a monthly board meeting. Trading as Storage King with ownership of 5 sites.• Full P&L and Capex budgets including budget planning and forecasting• Project management of expansion builds and building maintenance• Full restructure of the leadership team in Shrewsbury• Updated operational & sales process in 12 months • Highest ever turnover and net profit achieved FY16/17

Birmingham, United Kingdom

- Introduced NPS as a measure into the business and took from 10% to 80% in 6 months.- Wrote and delivered Standard Operating Procedures based on the customer’s journey.- Improved communication by introducing a weekly team meeting and newsletter.- Through processes and focus increased ATV from £40 to £55.- Reduced complaints by focusing on operational standards across all sites fixing the root cause.- Developed and introduced a set of new company core values.- Successfully supported the opening of the 10th H2O site at the Trafford Centre.- Delivered new induction and training modules.- Developed and mentored the Operations team to improve results across GB.

Birmingham, United Kingdom

Direct influence on the direction of the business.Accountable for 14 Autocentres inner M25 with a team of 120. Leading them to success through colleague engagement. Taken an under performing region and turned it into the top performing region in the company in all areas. Sales Performance, Engagement & Customer Service.• Adapted into a new company & industry quickly to take over an under performing region.• Grown sales progressively and continue to perform above company average.• Landed new routines & structures across all 14 centres to improve consistency.• Top Region for Colleague Engagement 98% in 2014. • Successfully introduced Centres of Excellence and a new Induction process. • Part of the successful internal recruitment trial now live across GB. • Tackled the high level of customer complaints received in the region.• Started the launch of the Online Learning Management system for GB.• Play a key part in new Regional Managers inductions helping transitions from Retail.

Hayes

• Launched the company’s flagship Store. Recruited & trained a team of 100 to deliver world class customer service & to create individual solutions for customer’s technology needs.• Worked closely with all head office functions to build operational best practices & improve commerciality across the national chain.• Full accountability for management development, commerciality, customer service levels, sales coaching, training, business plans & P&L control.• Managed 6 departments through 4 managers with a combined turnover of 15 million.• Achieved highest opening weekend & iPhone launch day connections volume.• Delivered consistent margin above 10% highest in the company.• Strategically drove the services proposition in store.

40,000sqft super store in Reading• Launched new store with a brand new store team opened in April 2010.• Project managed the store build pre-opening.• Achieved over budget. 6 million currently tracking 7 million.• Structured & maintained the large store team of 70 staff across 2 floors with 16 departments.• Worked with 65,000 products enabling countless opportunities commercially. • Delivered retail excellence by focusing on compliance, legalities and high store standards.• Stock control team, Admin team and warehouse operation back of house.• Controlled stock levels, H&S, HR, P&L control.• Actively delivering hands on store management motivating store team to active goals.

Heathrow Airport & The M4• Open 365 days a year and 18hrs a day.• Reduced payroll from £4000 to £3000 a week. Improving productivity.• Increased stores commercial awareness increasing sales. • Challenged VM within all airport stores.• Attended a meeting with 3 Directors to talk about new ways of working for airport stores.• Covered for the Area Manager in his absence. Managing 17 stores day to day running.• Worked with BAA on marketing the store inside the Airport.• Consistently now a top 10 turnover store.• Improved mystery shop visits by 10% LFL to 80% Company average 75%.• Took on reposibilites for the M4 Area to further my development

Deputy Manager 2007 to 2008Floor Manager 2006 to 2007Sales Manager 2000 to 2006