Mark Wilson Email & Phone Number

United Kingdom

Airwave Solutions Ltd. is a British mobile communication company that operates the Airwave network, a mobile communications network used by Great Britain's emergency services. The Airwave network is based on the specialist (TETRA) Terrestrial Trunked Radio specification. Motorola Solutions are contracted to deliver and maintain the next generation Emergency Services Network in the United Kingdom thereby transforming the public safety service to an integrated 4G / 5G voice and broadband data services network that is both reliable and secure. - Senior Engineering Test Manager in System Integration and Test Department- Process Manager for Release and Deployment- Test and Defect Management to support the Service Management Transition- Service Transition - 24/7 Service Operations

United Kingdom

Employed in Project Management team as Project Manager / Test Manager.Project planning and project delivery support to Liberty Global Project Lightning, Liberty Global , Virgin Media 21st Century Voice. Full PMI project methodology including 3rd party management, Quality / HSE planning and reporting.Also deployed as Test Manager and Defect Manager on large-scale UK client projects delivering Mobile and Fixed telecommunication solutions for services in2G, 3G, 4G, VoLTE, VoWiFI, VOIP, IMS

South Africa

FINTEC is an independently owned Financial Investment consultancy with a global reach and client base. I initially started with FINTEC as an IT support consultant to manage their IT infrastructure.The firm’s Director recognized my depth of knowledge and expertise within Converged IT and Telecommunications and realized the value to the company’s goals within its Unified Communications consultancy division. We engage with clients to design, project manage and deliver the best of breed within the following catalogue of services;Network Design & ConfigurationNetwork ImplementationNetwork Operations ManagementNetwork Administration and/or Vendor Support ManagementTest Management.

Lund, Sweden

Each product is managed as a project from conception to customer delivery.My role was to support the Product Development group projects throughout the development cycle and secure continuous and timely customer acceptance of our products whilst maintaining quality through stringent verification processes and techniques by;Planning, leading and executing field test activities and customer support activitiesAnalyze operator test scope and provide technical information related to local operatorsProvide operator & market perspective in issue priority for the development projectsProvide operator technical support during acceptance testingSupport the local and regional office in technical capacity for pre and post launch of productsPerform Flashing and customization of handset according to operator and market requirements.Perform GCF testing activities under GSMA TS.11 Device Field & Lab Test GuidelinesPerform Qualcomm QXDM logging and analysis under test conditions in reference to 3GPP standards.Field Test on large operator networks on 2G, GPRS, E-GPRS, 3G HSPA and LTE.Write technical issue defect reports into Sony DMS tool (Defect Management System)Manage all defect prioritization through to resolution with Sony DMS (Defect Management System)Perform validation and acceptance testing on resolution software patches against defect issues.Maintain test case suite, define and create or update test cases as required.Majority testing lately performed on Android OSSupport Type Approval process

County Dublin, Ireland

Support and develop key Ericsson Managed Service opportunitiesDevelop, deliver & enhance Operational Excellence within client’s operations Promote and deploy industry standard framework best practice models ITIL, eTOM, MS TOP Service Delivery under SLAProject management

Nigeria

Employed in the HLS/DCG/Integration Department of the Network Group as a High Level Support Engineer for the GSM Core Network, a Back Office support role.Our team provided in-house last-stop support services for the entire Core Network of MTN Nigeria.Manage escalation procedures and maintain Service Level Agreements with vendors. (E///, Huawei)24/7/365 emergency support. SW / HW updates and upgrades.National / International Interconnect and roaming links testing and fault maintenance.Knowledge transfer and mentoring to Nigerian Engineering staff that were new to Ericsson GSM system solutions and procedures.Formulating Network Group Procedures to improve the sustainability of the MTN Core Network.Informal training sessions aimed to aid the up skill of our new recruits.Statistical analysis to evaluate High Level Network Faults.CSR Handling and Report writing.I assisted in the delivery of the large-scale project to upgrade the entire network to R10-MD simultaneously combined with a complete CSS Hardware swap out of APZ 212/33 and IOG20 to APZ212/40 [APG40] and BSS upgrade to APZ 212/33, the project was completed in extremely tight timelines and without major outage and was considered a success by executive management.

Johannesburg Area, South Africa

Employed as a pre-post sales consultant in Value Added Services for PSTN / PLMN. A new line of business for DiData SA dedicated to bringing VAS solutions to tier 2 / 3 telecommunications networks within the EMEA market space. Responsibilities included managing technical aspects of tendering process, integration and support.Conduct presentation of solutions to customers.Perform proof of concepts.Extensive training in HP’s OpenCall suite of products for SS7, SEP, SMP, SCE and OCMP was undertaken at HP’s OCBU in Grenoble, France.Installation and integration of HP (Compaq) AlphaServer Hardware and OS startups on HP Tru64 UNIX 5.1a / 5.1b including TruCluster.

Jamaica

Deployed in the NOC of GSM operator Digicel Jamaica as Ericsson specialist to provide Back Office support and training to variably skilled NOC engineers, responsible for ‘Operation & Maintenance’ Support of the following;Ericsson - AXE10 (CMS40 / CME20 R8.0 / R9.1) system, HLR / (G)MSC-VLR-SSF / SCP / BSSEricsson - MIN ~ initially PPL 2.3.2 then migrated to PPS 3.4. encompassing SCE-SMS 4.0 / SDP 3.4/ PPAS 3.4 / IVR 3.0 / BGw 9.0 / USSD GW R1 / SOG 8.1 NERA Telecommunications - SDH / PDH radio transmission networks.ENAVIS - T:DAX Digital Cross-Connect system. Ericsson - DXX Digital Cross-Connect system.ECI - DCME ~ DTX360GSI (GlobeComm Systems) - Satellite Earth Station Terminal ~ AxxSys NMS v.3.0SS7 signalling ~ MTP / SCCP (STP) / ISUP / MAPNetwork surveillance and Remote Upgrades (OPS) using Ericsson OSS (R8.1/ R9.1) solution

Germany

Participated on initial training flow for GPRS in order to join Network Verification team prior to FOA and then release of GSN 1.0Deployed in the Test Configuration Management Department to provide Test Plant support for Network Verification testing activities for the GPRS R&D project. Trouble shooting support provided to E/// testers.Gb, Gr, Gd, Gs interface configuration and testingGSM / GSN SW configurations and upgrade testing.Last involved with introduction of R9.0 AC-A1 into our test configuration scope for GSN3.0 testing.Remote upgrades using OPS (OSS 8.1).Writing, loading and trouble-shooting Data Transcript.Verification testing (functional / non-functional)Software record handling.Procedure administration.

Johannesburg Area, South Africa

Contract role for Ericsson South Africa to supervise a team of new Hardware testers (post-Testing 1).Mentor type role in all Hardware related phases of Ericsson South Africa’s projects.Including Frame rollouts, new installations and integration testing.APZ / IOG swaps / Application System upgrade testing.

Stockholm, Sweden

Contracted to Ericsson AB in the System Supply & Integration teams.Integration Projects at Customer Sites for new network elements and/or upgrading of existing networks.Integration testing through RFA / RFS and SS7 Interconnection Testing phases.Assignments involved Hardware testing skills.This role involved extensive worldwide travel for project delivery.Testing encompassed APZ 212 20 / 25 / 30, IOG11B, IOG20B / 20C / 20M, AST-V2 / -V3.Experienced with both BYB 202 and BYB 501 HW.APZ 212 20 to APZ 212 30 and IOG11 to IOG20 swapsAS upgrades.Loading, troubleshooting and writing Data Transcript.Mentoring of local staff became a distinguishing aspect of this role.

London, United Kingdom

Contractor role responsible for integration and testing of new International CCITT SS7 signaling links.Plan and Execute level 2 / 3 & 4 ISUP / MTP / SCCP testing according to ITU Q. test specifications.Examination of CCITT SS7 Inter-working issues.

Front Office support role.O&M encompassing Ericsson AXE10 - AS43 / AS36/ TL /TL2 / IN2.1ITU-T #SS7 TUP / ISUP / BTNUP / SCCP/ MTP Interconnect Testing, ANSI #SS7Customer Connections DASSII, DPNSS, Q.931, DCME, Newbridge 46020, 3600.Digital Transmission links testing and acceptance.

Johannesburg Area, South Africa

Provide High Level Technical Support on Martis DXX NetworkSystem Failure callout engineer. (24hr.) RDBMS(SYBASE) administration / security.SQL scripting.Installation, configuration and commissioning on all DXX Network Node types.Record and procedure administration.Software upgrades testing.I successfully planned, managed and delivered a medium-scale project to seamlessly facilitate the implementation of the entire access network of the Kwa-Zulu Natal region of South Africa into to the national DXX (Digital cross-connect) network. I achieved this within time, within budget and without any outage much to the acclaim of the senior management team.

Johannesburg Area, South Africa

Alternate roles as both Switch Engineer and Front Office support in establishing NOCO&M encompassing all CME 20 Network Elements, Access, Transport and Core.OSS/BSS supportAS-A Correction Loading.Switch Maintenance / Trunk Maintenance.AXE Test System tracing, Protocol Analyzers MAP / ISUP / SCCP / MTP etc.NOC / NMC trouble ticket handling. RBS commissioning (RBS200 / RBS2000) CME20 Data Transcript writing and trouble shooting. Planning and delivery of large scale cell reparenting projects. Installation and testing of Hardware Upgrade projects. (BYB202)

Johannesburg Area, South Africa

Awarded a 3 year apprenticeship with academic sponsoring for National Diploma in Telecommunications.Exposure to Switching, Transmission and Datacom environments in the Tier 1 Telco, in both Construction and Maintenance aspects.Qualified into Transmission Department and was responsible for routine maintenance and fault restoration on the various transmission systems deployed by Telkom SA, including FDM, PCM, Higher Order Multiplexing in PDH / SDH

T3, Telecommunications Engineering

Electronics, Communication Electronics, Engineering Maths, Science, Switching, Telecommunication Plant

N6, Electrical And Electronics Engineering

Electronics, Communication Electronics, Electrical Engineering, Engineering Maths

N3 / Std.10, Electrical And Electronics Engineering

Engineering Maths, Science, Electronics, Technical drawing, Electrical Theory, English, Afrikaans

Standard 8 / Grade 10, National School Curriculum

English, Afrikaans, Maths, Science, Latin, Accounting, Biology, Geography and History.