Mark Wilson Email & Phone Number

Wildomar, California, United States

• Managing and negotiating with technology vendors• Developing technology strategies aligned with USMCA's mission and goals• Overseeing software/application selection and implementation• Ensuring technology compliance• Advising and managing technology assets and ensuring the best cost advantages• Ensuring systems are operational, secure, backed up, and up-to-date• Providing help desk and technical support to all organization coaches and riders• Training members on technology updates• Supporting 400+ certified motorcycle coach members• Supporting 2,500+ motorcycle rider members

Wildomar, California, United States

• Established 9 authorized partnerships with SaaS vendors for multiple daily business operations for client solutions.• Certified in 1 SaaS vendor (HubSpot).• Authorized with 4 digital marketing SaaS vendors.• Negotiated 3 different accounting SaaS partnerships, including Quickbooks and Xero.

Greater Atlanta Area

• Recruited 2 additional customer success representatives to total 5 direct report CSRs.• Supported and trained 100+ schools and 300+ staff users in district.• Implemented 3 new process changes in ServiceDesk Plus for improved transparency.• Updated 5 district internal, department managed web pages.

Oranjestad, Aruba

• Researched, tested, implemented, purchased, trained, and audited for 1 new student information system (Alma SIS) integrating fully with Google Classroom.• 1 of 2 G Suite for Education administrators.• Taught 10 grade levels, including HS Yearbook (graphic design/publishing), HS Business Math, ES/MS technology, and ES coding.• Budgeted, negotiated with local vendor for 6 building campus network upgrade to fiber. Completed under budget by 15%.• Acquired authorization as Strider Bike reseller (Aruba exclusive) for ISA physical education department as 1 additional revenue stream.

United States

• Chose and led team to establish first 100 paying customers for upgraded SaaS platform.• Helped design 5 SalesForce reporting dashboard improvements for staff and management.• Recruited, tested, and trained 12 additional support representatives for a total of 16.• Moderated daily and weekly meetings between 3 time zones in California, Virginia (HQ), and Thailand.

Oranjestad, Aruba

• 1 of 2 G Suite for Education administrators.• Taught 6 grade levels in HS Yearbook (graphic design/publishing), HS Jr Tech, and MS technology.• Budgeted, purchased, implemented, and trained for 4 testing centers of TOEFL iBT (ETS), MAP (NWEA), WIDA (WISC), LOVS (CITO).

Validated Roles: Business ChampioniOS Expert

United States

• Increased sales to $28M (+20%).• Reduced operating expenses by 25% two consecutive years.• Developed and marketed 20+ tire models for Maxxis and CST.• Presented at 10+ trade shows in Las Vegas and USA, Canada, Germany.