Principal Customer Success Manager
Current
Apr 2022 - Present
AeroLeads people directory · profile
Mark Winters Email & Phone Number
Principal Customer Success Manager
at
Informatica
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Principal Customer Success Manager
Location
Ireland, Ireland, Ireland
Company size
Who is Mark Winters? Overview
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Quick answer
Mark Winters is listed as Principal Customer Success Manager at Informatica, a company with 4901 employees, based in Ireland, Ireland, Ireland. AeroLeads shows a matched LinkedIn profile for Mark Winters.
Mark Winters previously worked as Senior Customer Success Manager at Informatica and Customer Success Manager at Informatica. Mark Winters holds City And Guilds Certificate., Telecommunications And Electronics from Dublin Institute Of Technology.
Company email context
Email format at Informatica
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Informatica
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Profile bio
About Mark Winters
I am an enthusiastic, reliable, self-disciplined and self-motivated professional. I expect a high standard of professionalism and a quality output from both myself and my colleagues while placing a strong focus on customer satisfaction. I currently enjoy the position of Customer Success Manager and I have previously served in roles such as Project Manager, Professional Services Engineer, Senior Field Service Engineer, Technical Project manager, Technical Account manager and Acting Customer Support Manager. With two decades of experience behind me I have had vast exposure to delivering projects and services to customers globally. I have had the pleasure of working with large enterprise customers and business partners across various industries. I strongly believe in building lasting relationships with customers in order to achieve our common goals.
Current workplace
Mark Winters's current company
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Informatica
9 roles
Mark Winters work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
Apr 2019 - Apr 2022
Customer Success Manager
Jan 2018 - Mar 2019
Project Manager
- Responsible for the planning and execution of projects across the EMEA region relating to all NICE products such as Engage, NIM, NTR, WFM, IA, RTS, etc. I work with end customers and business partners throughout the.
- Managing each project throughout the entirety of its’ life cycle.
- Meticulous planning of each project process group; initiation, planning, execution, monitoring & controlling, and closing.
- Coordinating and planning project resources.
- Pro-actively leading the project team to ensure a high quality and timely delivery of products and services.
- Manage communications between different internal teams. For example, pre-sales, sales, professional services. advanced support and R&D.
Oct 2015 - Jun 2017
Professional Services Engineer
Responsible for the technical planning and also the technical delivery of projects spanning the NICE product portfolio. This included a wide range of project types such as Greenfield installations, migrations and also MAC projects. These projects covered NICE products such as NICE Engage, NIM v4,1, NICE WFM, NICE Inform, NICE Perform, NPX, NRX, NTR, NICE.
Jan 2014 - Oct 2015
Senior Customer Support Engineer
Responsible for providing customer support to NICE customers across EMEA with an emphasis on the U.K. and Ireland. As a senior engineer, I was required to provide additional services over and above the normal support role, some of which are detailed below. Duties included:o Provide customer support services to NICE customer base.o Provide 24/7 support for.
Jan 2006 - Jan 2014
Customer Support Engineer
Providing customer support with primary focus on Ireland but also supporting customers throughout EMEA.Duties:o Provide customer support to NICE customer base.o Provide 24/7 support for software and hardware issues.o Perform implementations on top of customer support duties. o Technical account manager for key business partners in EMEA. This included.
Oct 2003 - Jan 2006
Telecommunications Field Engineer
responsible for the installation and maintenance of Siemens PABX systems and also associated systems such as ACD, call recording, voicemail, IVR etc.Duties included:o Provide installation and maintenance support to Siemens Ireland customer base.o Full charge of managing support and maintenance for several business campuses (1000+ users) for key customer.
May 2000 - Oct 2003
Telecommunications Field Engineer
Wardley Communications
Responsible for installation and maintenance of PABX systems for the primary Siemens contractor in Ireland. Duties:o Provide installation and maintenance support of Siemens PABX equipment.o Manage support for key customers.o Member of installation team responsible for the largest Siemens PABX installations in Ireland.
Jan 1998 - May 2000
Team & coworkers
Colleagues at Informatica
Other employees you can reach at informatica.com. View company contacts for 4901 employees →
NC
Nabila Ch
Colleague at InformaticaGreater Barcelona Metropolitan Area, Spain
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JG
Juan Gomez
Colleague at InformaticaPeru, Peru
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SS
Sampada Subnis
Colleague at InformaticaToronto, Ontario, Canada, Canada
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AO
Amir Ouadiii
Colleague at InformaticaWaziers, Hauts-de-France, France, France
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CS
Cle Sol
Colleague at InformaticaAlgeria, Algeria
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MR
Madhusudhan R
Colleague at InformaticaBengaluru, Karnataka, India, India
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AL
Amy Le (She/Her)
Colleague at InformaticaToronto, Ontario, Canada, Canada
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RR
Ron Reichenbach
Colleague at InformaticaOcean City, New Jersey, United States, United States
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LI
Levi Indah Lestari
Colleague at InformaticaIndonesia, Indonesia
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MR
Marlo Rosa
Colleague at InformaticaSapiranga, Rio Grande Do Sul, Brazil, Brazil
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Nabila Ch
Colleague at InformaticaGreater Barcelona Metropolitan Area, Spain
View →
JG
Juan Gomez
Colleague at InformaticaPeru, Peru
View →
SS
Sampada Subnis
Colleague at InformaticaToronto, Ontario, Canada, Canada
View →
AO
Amir Ouadiii
Colleague at InformaticaWaziers, Hauts-de-France, France, France
View →
CS
Cle Sol
Colleague at InformaticaAlgeria, Algeria
View →
MR
Madhusudhan R
Colleague at InformaticaBengaluru, Karnataka, India, India
View →
AL
Amy Le (She/Her)
Colleague at InformaticaToronto, Ontario, Canada, Canada
View →
RR
Ron Reichenbach
Colleague at InformaticaOcean City, New Jersey, United States, United States
View →
LI
Levi Indah Lestari
Colleague at InformaticaIndonesia, Indonesia
View →
MR
Marlo Rosa
Colleague at InformaticaSapiranga, Rio Grande Do Sul, Brazil, Brazil
View →
4 education records
Mark Winters education
City And Guilds Certificate., Telecommunications And Electronics
Computers And Electronics
National Leaving Certificate
St. Marks Community School
National Junior Certificate
St. Mark'S Community School
FAQ
Frequently asked questions about Mark Winters
Quick answers generated from the profile data available on this page.
What company does Mark Winters work for?
Mark Winters works for Informatica.
What is Mark Winters's role at Informatica?
Mark Winters is listed as Principal Customer Success Manager at Informatica.
Where is Mark Winters based?
Mark Winters is based in Ireland, Ireland, Ireland while working with Informatica.
What companies has Mark Winters worked for?
Mark Winters has worked for Informatica, Nice_Ltd., Siemens Communications, and Wardley Communications.
Who are Mark Winters's colleagues at Informatica?
Mark Winters's colleagues at Informatica include Nabila Ch, Juan Gomez, Sampada Subnis, Amir Ouadiii, and Cle Sol.
How can I contact Mark Winters?
You can use AeroLeads to view verified contact signals for Mark Winters at Informatica, including work email, phone, and LinkedIn data when available.
What schools did Mark Winters attend?
Mark Winters holds City And Guilds Certificate., Telecommunications And Electronics from Dublin Institute Of Technology.
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