Luihn Food Systems is a family-owned company that began in 1966 with the purchase of one Kentucky Fried Chicken to supplement one family’s teaching income and has grown into a corporation consisting of more than 100 locations with restaurants ranging from KFC to Taco Bell, Long John Silver & Pizza Hut. In this position, I provide 24/7 I.T. support to more than 100 locations, including headquarters, for all types of networking, hardware & software related issues for both technical &… Show more Luihn Food Systems is a family-owned company that began in 1966 with the purchase of one Kentucky Fried Chicken to supplement one family’s teaching income and has grown into a corporation consisting of more than 100 locations with restaurants ranging from KFC to Taco Bell, Long John Silver & Pizza Hut. In this position, I provide 24/7 I.T. support to more than 100 locations, including headquarters, for all types of networking, hardware & software related issues for both technical & non-technical users, troubleshooting through & resolving all issues from Windows operating systems & Microsoft Office products to supporting our network firewalls & everything in between. As the network administrator, I am responsible for the network security of both the Corporate Office as well as the remote locations within the company. In this role, I am also responsible for the company's Payment Card Industry (PCI) Compliance including successfully passing audits conducted in this field by external auditors.I also provide resolution of all POS-related issues including credit card system failure, cash register hardware and software performance, sales reporting inaccuracies and internet connectivity issues.I oversee the installation & maintenance of all of the company's DVR security (camera) systems. Show less

GU Family Markets is a regional retail grocery chain consisting of 30-40 stores. Based in the northeast, Grand Union is owned by C&S Wholesale Grocers, the second-largest food wholesaler and 12th largest privately held company in the U.S. C&S distributes food to 4600 stores, including Stop & Shop.I was responsible for retail systems support for store locations with sales volumes ranging from $30,000 to over $900,000 per week;Oversee the installation of all system… Show more GU Family Markets is a regional retail grocery chain consisting of 30-40 stores. Based in the northeast, Grand Union is owned by C&S Wholesale Grocers, the second-largest food wholesaler and 12th largest privately held company in the U.S. C&S distributes food to 4600 stores, including Stop & Shop.I was responsible for retail systems support for store locations with sales volumes ranging from $30,000 to over $900,000 per week;Oversee the installation of all system upgrades to current, more integrated solutions;Resolve issues on POS peripherals such as pinpads, customer display, printers, magnetic card readers and other related hardware and software inconsistencies;Image the Payroll and Inventory Management computers utilizing Ghost software and configure the pcs for store specific use;Maintain and support the inventory control and bookkeeping applications (inventory control program, payroll system, accounting applications and E-mail system);Provide store support for all computer related issues, ranging from POS software and hardware problems to networking and email support to internet usage;Provide 24/7 production support for multiple sites, ensuring stores are able to open for business each morning and business interruptions are kept to an absolute minimum;Provide reporting services, enabling stores to reach timeline goals, including sales reporting, labor reporting, payroll reporting, inventory asset level reporting]Create and deliver training materials to all store personnel on various aspects of store applications;Audit store's Payroll, Inventory Control, Cash Control, and System Integrity ensuring fair, accurate audits that are geared as both a measuring and training tool for the stores;Continually search for ways to improve store efficiencies while providing the best service possible to the customer Show less

Here is where I not only oversaw the cash coming in and out of the store on a daily basis but really stepped up the training of other personnel to do the same as needed by management and actually trained personnel from other stores to do the sameIn the scanning coordinator capacity, I was responsible for making sure that sales program was changed on a weekly basis in the POS and that sale tags and the POS was all correct and in line with the sales flyer

In addition to day to day store support responsibilities for Grand Union, C&S requested I work on their behalf in 2006 & 2007 in the south when they acquired over 100 retail grocery stores with anywhere from 6 to 15 POS registers per store in Alabama, Mississippi, Georgia, North Carolina and Florida (and again in 2009 with an additional 26 stores in Alabama and Florida). This project includes all aspects of installing the system (computer setup, printer networking and store specific… Show more In addition to day to day store support responsibilities for Grand Union, C&S requested I work on their behalf in 2006 & 2007 in the south when they acquired over 100 retail grocery stores with anywhere from 6 to 15 POS registers per store in Alabama, Mississippi, Georgia, North Carolina and Florida (and again in 2009 with an additional 26 stores in Alabama and Florida). This project includes all aspects of installing the system (computer setup, printer networking and store specific personalization of the computer applications). This also involves integrating the network within the store to function so that various programs residing the computers will interact with host systems within the parent company’s networkOver the course of the 2 years plus an additional 6 week period this year, I was responsible in each location I was sent to as the C&S liaison/Team Lead and oversaw the total I.T. conversion of each location including:• IBM 4694 POS system • LMS payroll computers (Windows XP o/s) • SoftGrocer backdoor inventory control computers • Cisco Access Points and Symbol PDT Handhelds for the wireless network• Email setup (Microsoft Outlook 2003)• Onsite support for networking both within the store and externally to back to C&S Headquarters in Keene, NH • Interactions with the IBM POS vendor with regard to both a hardware and software Show less