Leading the Reliability Engineering tribe, managing teams of Software Developers, Site Reliability Engineers and Database EngineersBuilding the vision and the Reliability tribe to support the product and engineering organisationsEngages teams to focus on software reliability testing, creating testing models, processes and automated systemsReliability lead for Business Continuity Committee and subject matter expert on all things reliabilityLeading and managing staff by hiring, training, coaching and evaluating job performance

Leading Productivity Engineering, managing teams of Software Developers, Site Reliability Engineers and DevOps EngineersSupporting development and operationalizing corporate strategic planBuilding the vision and the Productivity Engineering organization to support cloud hosted software and solutions, focusing on SRE, CALMS, and DevOps conceptsDeveloping the long term strategy, vision and long-term goals and objectives for how the teams will serve internal customers, monitor and evaluate the success of the implementation against the corporate goals, and oversee its implementation of the strategy and support staff in developing action plans to achieve those goalsLiaising between product owners, architects, and executive management to ensure streamlined product infrastructure support as well as feature improvementLeading and managing staff by hiring, training, coaching and evaluating job performance

Chapter lead for team of Site Reliability Engineers based in London as well as offshoreHeaded Agile chapter meetings and cross departmental architecture and product meetingsManaged the delivery of infrastructure improvements with focus on cost effectiveness, timely delivery and customer service, anticipating improvement and future needsWorked with product owners and architects to ensure proper monitoring and support of the products as well as feature improvementsLead the implementation of the infrastructure as code as well as internally developed toolsDeveloped technical roadmaps and led proof of concept on the internally developed IaC tool, improving feature release timelineDeveloped and architected proprietary infrastructure and operations software systemsManaged SRE Jira boards, prioritizing requests as well as collaborates and strategises with other key stakeholdersManaged technical staff by hiring, training, coaching and evaluating job performanceWorked with: Google Cloud Platform (Kubernetes, App Engine, Cloud Source Repositories, CloudPub/Sub, BigQuery, Stackdriver, VPC, IAP), Amazon Web Services (EC2, EKS, VPC, Route 53), Docker, GitlabCI, Terraform, Flask, Jinja2, Python, Grafana, Linux, Atlassian Tools (Jira, Confluence)

Managed core IT systems for companyWorked with executive suite to plan new project implementations, directives and company policiesLead for the Security committee and tech lead for the Business Continuity committeeDeveloped proprietary infrastructure and operations software systemsAdministered a wide variety of cloud and proprietary applications and systems including; G Suite, Google Cloud Platform, JIRA, Docker, Kubernetes, Terraform, Gitlab and CrowdStrikeWorked with the data engineering team to assist in UAT testing, production roll-outs as well as implementationsSuccessfully completed a full system penetration test by a CREST and ISO27001 certified third party ensuring all system and processes are compliant with current FCA IT guidelinesSpecial focus on improving overall IT processes, bleeding-edge cybersecurity, system automation and application development

Managed IT department staff ensuring all targets and metrics are hitWorked with C-Suite to plan new project implementations and directivesManaged system implementation of a multi-channel cloud-based contact center, multiple software migrations as well as revamping of the hardware kits for each departmentSuccessfully completed the migration and integration of IT systems, solutions and software stemming from a business acquisitionBuilt and managed the IT budget working to streamline purchasing and reduce overhead to the companyProposed, purchased, deployed and maintained software and hardware solutionsAdministered a wide variety of cloud and proprietary applications and systems including; G Suite, JIRA, Confluence, AWS, Google Cloud, Pipeline Deals, Zendesk and LexisNexisWorked with the development team to assist in UAT testing, production roll-outs as well as implementationsSpecial focus on improving overall IT processes, streamlining onboard/offboard/movers, IT automation, security and GDPR

Provided small and medium-sized businesses with an array of IT solutions, specializing in cloud solutions, hardware and software upgrades and new location planning and setupManaged teams of IT specialists and technicians both locally and remotelyDeveloped high quality business strategies and plans ensuring their alignment with short-term and long-term objectivesOversaw all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and missionEnforced adherence to legal guidelines and company policies to uphold all legal and business ethicsLead and inspired employees to increase engagement, ensuring a strong management team, and responsible corporate culture