Mark Wright Mbcs Citp Jp Email & Phone Number

Manchester, Greater Manchester, Gb

Responsible for providing system leadership, and facilitating partnership working across the local health and social care economy on digital programmes, with diverse stakeholders including patients, NHS providers, local authorities, primary care and 3rd sector in order to deliver a better more integrated health and social care system.Develop and implement the GM Digital strategy and associated policies/plans, ensuring that these facilitate the delivery of the wider transformation vision and strategy.Providing expert advice and guidance on the interpretation, design and implementation of local and national ICT initiatives.Develop and implement strategies to support inter-operability including complex and challenging negotiation and influencing skills which may be required to ensure that the GM position is fully understood and represented and that future developments take account of service needs.Lead responsibility for evaluating best practice models, methods and interventions, making recommendations on the most appropriate approach to the delivery of GM Digital needs.Lead responsibility for the research and development of new methods of new technologies within the partnership and across GM, leading the GM TDA ensuring the development of industry best practices where appropriate e.g. Security, Architectural, Service Delivery and to promote and monitor adherence to technical architecture and strategic vision.Ensuring the robust management of allocated financial resources, long term financial planning and identifying cost saving opportunities.To lead procurement activities such as output based specification creation, market analysis, product assessment and selection ensuring detailed requirements traceability. Programme and technical management, providing and receiving highly complex information including negotiating with senior stakeholders and groups on difficult and controversial issues, such as GM asset review and future public cloud strategy.

My responsibilities include defining the IM&T strategy for the 3 CCGs taking into account national policy and local needs. I’m responsible for the delivery of the digital roadmap across the city of Manchester holding providers to account and increasing the levels of digital maturity and ensuring IT strategies align across the locality and play into the wider Greater Manchester agenda. I represent the CCGs at Greater Manchester level chairing the GM IT programme board which sets the priority for the IT capital programme across GM. I’m also deputy chair for the GM IT assurance group who oversee the IT delivery of our shared service.My achievements include the delivery of an integrated health and social care IT system. This includes system design, programme management, technical integration and the supporting agreements required to underpin the data sharing. The number of stakeholders and conflicting agendas presented a significant challenge. In order to deliver the solution it was necessary to understand and address a number of key objections and concerns. The system allows care providers access to the complete record across health and social care. Although the system is still in its infancy clinical operational cost savings in the first year were one million pounds with projected savings of in excess of 13 million per year primarily by a reduction in admissions and length of stay.I’m also jointly responsible for the scoping and design of a mobile workspace delivered using virtual desktop technologies. The platform will deliver significant change to both operational processes and support arrangements which ultimately will deliver a solution which is aligned to end user requirements, underpins future models of care and will see a significant support cost saving.I have total budget responsibility in excess of five million pounds and have delivered recurrent savings of £500,000 by tailoring the SLA and service delivery model. I’m also the IG lead for the CCG.

Responsible for the operation of the IT Department, to ensure that an acceptable level of service is provided to all users across the Trust. Managing the procurement and installation of all computer hardware, software and upgrades. Developed a service strategy, policies and customer service culture for the services provided by Health Informatics, including advising front line services such as health records, and the day to day front line support for patient, clinical and corporate information systems and the personal computers for 4000 users. Managing the pay and non-pay budget for the department (in the region of one million pounds) across multiple budgets ensuring value for money and delivering any cost improvement programmes that are required. Providing expert advice to the organisation, ensuring compliance and conformance on ISO27001 and generally on information risk analysis / management.Implementation of large scale, integrated information systems and process improvement projects / programmes within the Trust. Stakeholder management across different departments and at all levels, maintaining relationships with key and high profile stakeholders both internally and externally to the Trust.

Services manager with responsibility for delivering service improvements across the UK and Europe. Oversaw the implementation of ITIL disciplines to deliver significant quality improvements, increased availability and capacity.Worked on a number of key integration projects in our European offices particularly in Paris, where I lead the transitional teams to integrate and oversee the expansion of the Paris office.

Us

Managed the growth of the IT provision from start up, around four users, to over two hundred.Responsible for maintaining and providing all IT services and support for the UK operation.Provided pre sales support for sales consultants and technical support for project managers.Managed the technical aspects of an office move, and design of new computer room and office connectivity.Called upon to work in as part of the transitioning project team at the corporations head office in Atlanta, USA.

Scarborough, Gb

Working across the UK on various projects providing presales support and technical support to a number of public and private sector clients.Designed and implemented a number of remote access and branch office connectivity solutions for clients.Undertook major server migrations from Novell to Windows NT and Groupwise to Exchange.Provided pre sales support for sales team.Signed off technical solutions before they were presented to clients.Worked on implementing a number of early intranet sites for various organisations including local government.Third line and onsite support to customers across the UK.Coaching and training new members of the technical support team.Presenting planned solutions to a number of key customers.

Responsible for the delivery of a work stream that introduced Microsoft Windows to what was traditionally a DOS based environment.PC and Network support to over 4000 users.Responsible for the maintenance and upkeep of the trusts application servers.Introduced a windows based email solution to replace a very early limited DOS email service.Replaced over 500 dumb terminals with PCs.Training end users on new Windows environment.