Mark W. Schutter, Author "Cowboys Are Not Supposed To Cry" Email & Phone Number

Kirkland, WA, US

Pacific Northwest United States

There is a “Life After” the death of a loved one, other losses, and traumatic experiences. Heck, there is even a “Life After” a bad day yesterday.Founder of the 𝐉𝐨𝐛 𝟐:𝟏𝟑 𝐏𝐫𝐨𝐣𝐞𝐜𝐭“𝑇ℎ𝑒𝑛 𝑡ℎ𝑒𝑦 𝑠𝑎𝑡 𝑑𝑜𝑤𝑛 𝑜𝑛 𝑡ℎ𝑒 𝑔𝑟𝑜𝑢𝑛𝑑 𝑤𝑖𝑡ℎ ℎ𝑖𝑚 𝑓𝑜𝑟 𝑠𝑒𝑣𝑒𝑛 𝑑𝑎𝑦𝑠 𝑎𝑛𝑑 𝑠𝑒𝑣𝑒𝑛 𝑛𝑖𝑔ℎ𝑡𝑠 𝑤𝑖𝑡ℎ 𝑛𝑜 𝑜𝑛𝑒 𝑠𝑝𝑒𝑎𝑘𝑖𝑛𝑔 𝑎 𝑤𝑜𝑟𝑑 𝑡𝑜 ℎ𝑖𝑚, 𝑓𝑜𝑟 𝑡ℎ𝑒𝑦 𝑠𝑎𝑤 𝑡ℎ𝑎𝑡 ℎ𝑖𝑠 𝑝𝑎𝑖𝑛 𝑤𝑎𝑠 𝑣𝑒𝑟𝑦 𝑔𝑟𝑒𝑎𝑡.” I offer help and support.

• Supported seven directors of Ryder DTS West and teams on disciplines of HR strategy and talent
• Responsible for providing consultation and Human Resources function for 100+ locations that served over 2000 employees, including exempt and non-exempt throughout the western United States including national accounts.
• Served as an expert consultant to business leaders on all talent matters, including organizational effectiveness, leader effectiveness, organizational design, learning needs/opportunities, succession planning, and.

• Responsible for the program areas of HR, Finance, IT, Facilities and Organizational Strategy and Performance.
• Employee engagement positive response scores remained above the 90% mark for 7 consecutive years, through 2020
• As a member of the executive team, my role has significant influence on the decisions made by senior management.
• Responsibilities include organizational strategic planning and change management during a new office build and location move.
• Lead performance and accountability, organizational development and talent management with an emphasis on the use of Lean principles to drive standard work and employee engagement.

Olympia, WA

• Managed the Human Resources and Lean Services for the Washington Utilities and Transportation Commission.
• Led a cultural transformation that resulted in a 1 year 15% positive increase in employee engagement scores, which was the largest in state history, from 2013-2014
• Responsible for a biennial budget, directly supervised four staff who provided all aspects of HR and Lean services to approximately 160 employees.

• As a member of WSDOT Labor Relations Office provide consultation on statewide labor relations processes to ensure agency consistency
• Secretary’s designee for agency step 3 grievance hearings and responses for represented and non-represented employees
• Statewide expert in review and drafting of pre-discipline, discipline, grievance responses, settlement agreements and disability separation letters for WSDOT for due process, ‘just cause’ and adherence to legal.
• As a representative of the agency participate in Demands to Bargain and Unfair Labor Practice meetings when filed by respective unions in collaboration with the Office of Financial Management/Labor Relations Division
• Public Records Officer for WSDOT Office of Human Resources responsible for coordinating, reviewing and providing responses to requests
• Serve as the agency management lead during negotiations with the Washington Federation of State Employees Union and Marine Engineers Beneficial Association Union representing WSDOT employees

• Merchandising Mervyns Department Stores
• Complete responsibility for managing four departments and supervisors in a 10 million dollar store, modeled customer service expectations, coached and resolved issues store-wide
• Worked with management team to execute store closing and complete liquidation of all merchandise and fixtures in a sixty day period while maintaining a 30% sales increase
• Identified and resolved physical inventory and sales audit shortages on a daily basis
• Maximized sales and profits through strategies and creation of business plans to improve merchandise presentation, freight processing and replenishment leading to 13% increase in 2005, trending up 15% in 2006

• Mervyns Department Stores
• Responsible for maintaining work eligibility requirements (I-9 files, personnel files, HRIS systems, WOTC, benefit and wages)
• Recorded zero errors on HR audit scores and turnover average below company goal of 59.9% for last two years in human resource position with Mervyns
• Determined appropriate staffing levels, scheduling recruitment events, conducting interviews, pre-employment drug testing, background and reference checks
• Scheduled and lead new hire training orientations and point of sale training
• Designed and implemented HR certification training process at Mervyns’ stores in Washington

• Mervyns Department Stores
• Directed implementation of all daily, holiday and seasonal merchandise displays
• Responsible for maintenance, inventory and purchasing of all store display items

Bachelor Of Arts - Ba, Art - Secondary Education Option

Bachelor Of Arts - Ba