Mark Warren Email & Phone Number

The Cloud, Us

Leading a team of Release Managers who are responsible for the continuous production software deployment to Snowflake’s Data Cloud. Expedited delivery each week of multiple releases while responsible for ensuring SaaS platform stability. Team maintains an on-call rotation that drives release validation, change management into production, incident management, retrospectives, and metrics. Team handles release related executive level and organizational communications. Additionally, the team is responsible for ongoing process improvements, automation, and onboarding of internal customers to the release platform.

San Jose, California, Us

Ran Release Management processes that includes 40+ globally distributed teams for the on-prem and SaaS data-management products. Managed the cross functional release process; partnering with engineering, quality, support, documentation and the marketing teams to enable comprehensive product delivery.Implemented the Release Life Cycle Management process that resulted in the team achieving it's schedule, quality, and product goals.Developed Product Life Cycle to manage product requirements, prioritized backlog of epics, release planned, execution, and delivery. Leverage SAFe agile development practices to improve capacity planning.Leader and mentor of the global Technical Program Management (TPM) team. Grew the team globally.Established metrics-based release readiness process. Created dashboards to provide real-time release status. Utilized KPI’s and release scorecards to drive quality improvements release over release.

San Jose, Ca, Us

Director of Engineering Operations for the DCS business unit, focused on the development of ActiveScale, Western Digital’s object storage system for managing petabyte scale object stores. In a 2 year period, delivered 15 hardware, software and sustaining releases. Using project management best practices, lead cross functional business teams through all aspects of project lifecycle. Focused on predictability, scaling, effective communications, and risk management. Lead effort to implement Scaled Agile Frame (SAFe) development methodology for the development teams, improving release predictability by 40%. SPC 4.0 certified.Manage a team of 15 technical program managers (TPM), sustaining engineers, new product introduction engineers, documentation writers, system test engineers, and lab support engineers.Operational management of contract manufactures (CM) in the United States and Asia.

San Jose, California, Us

Senior operations manager for the Cloud Appliance Group. Responsible for the delivery of the Cloud Integrated Storage Appliance product line.Responsible for program management, release management, OpEx, CapEx, product operational roadmap, and status reporting for the BU.Managed a team of 10 direct reports included program managers, documentation writers, and senior support engineers.Successfully program managed the integration of the product team acquisition, integration, and launch of the Alta Vault product. Delivered on the aggressive plan to relaunch SteelStore as a NetApp product in 6 weeks.

San Jose, California, Us

Leader of programs at NetApp in the areas of Cloud, Mobile, Data Protection, Flash and Object Storage. Extensive experience in new product introduction, product life cycle, partnerships, and acquisition integration. Recognized leader and subject matter expert on running large cross-functional core teams.Led and drove the team responsible for the fastest new product introduction the history of NetApp. Reduced the schedule from 9 months to 3 months.Led team that developed NetApp’s company-wide processes for reselling third-party products.Led cross-functional integration team to rebrand and resell a partner's leading data protection management product. Project required support from Engineering, QA, Support, Business Operations, Pricing, Licensing, Sales, and Go-to-Market teams.Managed the remote international team to deliver the aggressive product roadmap and delivery for StorageGRID, NetApp’s object storage product.