Mark Hoffmann Email & Phone Number

Kenosha, Wi, Us

I provide B2B IT Services to small and mid-sized businesses. With nearly 30 years as an IT leader, I have served more than half of my career as an owner and executive leader in the SMB world. I understand the importance of secure, reliable, and scalable IT in growing and managing your business. Technology can be frustrating when it is not working and overwhelming when you are looking to upgrade and adapt to new business pressures. Whether you need something fixed; or services like fully Managed IT, Co-Managed IT, Help Desk Support, Data Protection, Cybersecurity, Data Backup and Recovery, Cloud Solutions, File Sharing, Network Monitoring, and Application Development or Support; or consultative services to help you grow - I am here to serve. One of my biggest disappointments as a small and mid-sized business owner has been the lack of attention and quality of service provided by vendors. My experience is that many vendors just don't care about the "little guy." My commitment to my clients is to live by the Golden Rule and take the Stress and Hassle out of IT so you can focus on running your business.

Durham, North Carolina, Us

Delivered multi-faceted digital transformation for TCGRx while providing software and robotic solutions. Partnered with marketing and global third-party vendors/solution providers to introduce new technologies that aligned our customer needs with our business goals. Assisted sales by presenting at trade shows, leading product demonstrations, and closing key deals. Built market leading brand recognition by providing high touch service and innovative solutions to customers. Responsible for running both P&L and cost centers to maximize bottom line contribution.Led the enterprise IT, desktop support, external customer care, quality assurance, technical writing, hardware engineering, research and development, and software development teams from early stage start up through acquisition by Private Equity (PE) and subsequent reverse merger with Parata Systems. During the pre-merger period the company grew revenue fifteenfold, staff levels quadrupled, and profitability shifted from operating at a loss to generating more than 17% in EBITDA margin.

Chicago, Illinois, Us

Responsible for directing the efforts of a geographically distributed staff of technologists and vendors in developing and maintaining critical enterprise applications. The Intranet Technologies team supports and maintains the corporate Intranet Content Management System (CMS), the enterprise document collaboration and management system, the corporate e-form and Business Process Management (BPM) solution, enterprise Lotus Notes applications, and custom web applications. Working directly with the CIO and Vice Presidents of Application Development, Infrastructure and Networking, responsibilities included developing the strategic and tactical business solutions that fit within the greater corporate technology framework and strategy.

Abbott Park, Illinois, Us

Responsible for coordinating and directing the efforts of staff and third party vendors in maintaining multiple HR systems. Working with the Divisional Vice President of Global Compensation and the Senior Vice President of HR, job functions included oversight of the corporate goal planning and performance management system; the North American merit planning system; the compensation group’s Intranet portal; corporate wide compensation modeling and analysis; and custom data warehousing and reporting solutions that integrated with the corporate HRIS, payroll, stock option, succession planning and incentive systems. Lead a global team of HR and IT specialists in the delivery of a data warehouse solution bringing together information from more than 70 countries.

Responsible for business development, sales, and delivery of IT consulting services with specialties in: business process reengineering; Internet/Intranet based technology delivery; and data warehousing/business intelligence systems delivery. Led multiple teams comprised of staff technologists and third party consultants in the support of design and delivery of custom systems, data warehouse and business intelligence solutions.Job functions included: Leading an international team to design and deliver a web based insurance processing system; serving as an application development director responsible for supporting more than 30 different applications; and delivering numerous custom solutions to small business owners.

London, Gb

Performed increasing levels of responsibility from QA analyst up to managing the development activities of a product generating millions of dollars in revenue. Job functions included: Serving as a coach and mentor for development staff, other project managers and business analysts; educating the team on best practices as well as software development methodologies; and simultaneously leading multiple program and project teams to deliver software solutions that improve business productivity.

Washington, Dc, Us

Served as an active duty Regular Army commissioned officer in the U.S. Army Corps of Engineers with the 101st Airborne and 1st Cavalry divisions. As part of two of five rapid deployment divisions in the Army, was directly responsible for maintaining the operational readiness of more than $50 M in equipment to ensure my team’s ability to deploy worldwide within 24 hours.Job functions included: Planning and executing tactical operations in support of strategic missions; rapidly adapting plans to overcome obstacles presented by constantly changing conditions; training, coaching, mentoring and developing teams ranging in size from 30 to over 120 personnel; leveraging formal training in project management and critical path management in the execution of multiple civil and military construction projects with multi-million dollar budgets. Earned the Army Commendation Medal; Army Achievement Medal with Oak Leaf Cluster; Basic Parachutist Badge; Air Assault Badge; National Defense Service Medal; and Order of Lenin Medal

Mba, Business Administration And Management, General

Bs Computer Science, Computer Engineering/Electrical Engineering

Education record

Black Belt