Marky Cirilo Email & Phone Number

New York, United States

Assist fellow soldiers in troubleshooting when available, as well as collaborate to document and record known equipment faults unique to each terminal.Trained soldiers in the Basic Theory and operation of the Satellite Transportable Terminal (STT), promoting familiarity of the equipment and greater proficiency amongst the unit.Served as the primary contact for user’s inquiries, ensuring efficient communications throughout the organization for the management of information systems issues.Recognized for delivering exceptional customer service, resolving complex technical issues, and providing reliable support to colleagues and clients.Administered and optimized Active Directory environments, managing user accounts, groups, and permissions across a multi-domain infrastructure.Ensure Terminal’s network is operational and properly configured (i.e. utilize OS tools and 3rd party applications for network diagnostics, Console into Cisco routers and layer 3 switches to check ports/VLANs are correctly set up; uploading and modifying modem boot files, construct and label CAT 5e ethernet cables according to port).

Deployed, operated, and maintained military satellite Communications equipment, remedied various equipment faults and deficiencies successfully to ensure validation of equipment.Supported Operation Spartan Shield with over 1,100 hours operating and maintaining the Satellite Transportable Terminal, ensuring minimal to no disruptions to assigned network communications in Saudi Arabia.Supported the 336th CSSB as an IT Specialist in Jordan: Reimaged Computers, supported 60 users by resolving common networking issues (remediating printer faults, computer login issues, layer 1-2 networking issues. assigning Static/Dynamic IP Configurations), created new users through Active Directory, created/edited GPOs.Alternate COMSEC Custodian; Handled, loaded, and managed COMSEC keys through SKLs as well as manage appropriate documentation of said keys in accordance with Air Force standards while in Saudi Arabia.