Led the creation of 1-on-1 and small group courses, integratinginteractive 3D animation and gaming elements in English learningmobile apps to boost student engagement and learning outcomes.Managed teaching research, instructor recruitment, and professionaldevelopment programs.Collaborated with legal, accounting, and other professional teams toreview and maintain compliance with regulations.Developed and implemented new strategies and policies to establishlong-term business objectives.Maintained P&L and shouldered corporate fiscal responsibility.

Developed and led a large-scale online education business unit, achieving profitability and financial targetsRevamped the technology roadmap and online learning platform to enhance user experience and adaptability, increasing student engagement and retention.Reported directly to the Global CEO, providing strategic insights and recommendations to drive organizational growth and operational efficiency.Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Managed government procurement initiatives for the “Double Teacher Classroom” program ensuring equitable distribution of educational resources and opportunities.Utilized government public education budgets to provide English classes with foreign teachers to primary and secondary schools in third- and fourth-tier cities in China, without requiring parental payment.Successfully secured over a quarter of public education bureaus in China as clients.Directed market expansions to propel business forward, and meet changing customer needs.

Successfully established and managed a remote teaching management center in the United States, annually recruiting and overseeing a team of over 10,000 North American English teachers.Spearheaded global promotion efforts for the BOxFiSH learning app, increasing brand awareness and market penetration.Established a culture of continuous improvement by regularly reviewing programmatic outcomes and making necessary adjustments based on data analysis.Planned, administered, and controlled budgets.

Successfully launched and scaled the HITALK VIP ESL brand, achieving $10M in revenue within the first year of operation.Implemented technological infrastructure enhancements and personalized learning approaches, resulting in a 600% increase in unit price and improved learning outcomes.Established North American teaching centers to support expanding operations and meet growing demand.

Directed all aspects of business operations, including marketing, sales, curriculum development, teaching, and customer service.Lead DEV of CRM, MIS, LMS, and teaching management technology systems to streamline operations and enhance service delivery.Provided corporate training for major multinational clients, achieving high renewal and referral rates through exceptional customer service.

Managed sales, teaching, and service operations in the Chagrining District, meeting sales goals and boosting revenue by implementing new strategies for student acquisition and retention.Resolved customer complaints and turned unhappy customers into loyal supporters by resolving conflicts and offering customer-focused services.Cultivated a customer-centric culture within the organization, which led to low staff turnover and a positive learning environment for students.Launched the first low-cost Oversea Teaching Call Center for oral English training, expanding access to language learning for a wide range of learners.

Project manage a portfolio of commercial conferences, webinars and training courses.Conduct primary research with leading industry practitioners primarily via phone research which you would independently conduct.Source top speakers for the programs and conduct phone pitches with these people to confirm them on the line-up and work closely with these senior practitioners in the lead-up to the conference.Work with the marketing, sponsorship, sales and operations teams to drive the success of each event.Take ownership of on-site event management and be responsible for running the conferences in locations across the Greater China area.