Mark Zammit Email & Phone Number

North Sydney, Nsw, Au

Moore Park, New South Wales, Au

Key Responsibilities● Oversee business operations including IT helpdesk, software development, project management, procurement, customer service, warehousing, and logistics● Develop and execute long-term end-to-end business initiatives that improve operational efficiency and promote sustainable growth● Collaborate with the Executive Leadership Team (ELT) to deliver consistent organisational development strategies across all functional areas of the business● Provide mentoring and leadership training for senior managers● Deliver business continuity through execution of business’ Employee Life Cycle (ELC) methodology● Analyse and review operational KPIs to iteratively reduce costs and improve performance● Analyse industry trends to pre-emptively plan and implement technology innovations ahead of client requirements and in line with partner growth strategies● Incrementally leverage Artificial Intelligence (AI) modelling to provide B2B and B2C insights that lead to improved revenue growth, customer engagement and retentionThis role also incorporates all the responsibilities of the previous role – Group Head of Technology

Moore Park, New South Wales, Au

Key Responsibilities● Regularly hold coordinated roadmap steering meetings with the senior management team● Design and implement long-term IT strategies for sustainable growth models operationally and technologically● Implement staggered cyber security enhancements that minimize functional impedance and shift security culture throughout the business● Balance best fit and best in-class technology projects with business direction and cultural maturation● Provide constant financial and operational workflow revisions along with training to incorporate new technologies, updates and business diversification● Advise the Managing Director and CFO on emerging trends, cyber security breaches and industry best practice● Ensure technological compliance globally for hardware, software, operation, tax and financial reporting● Coordinate with the Financial Controller to reconcile the GL with operational systems● Maintain hardware and software infrastructure globally● Manage a team of individuals spanning operations, project management and IT services● Provide cost benefit analyses, ROI forecasts for all new implementations and yearly financial budgets● Oversee an average of 20 technology projects year-on-year

Moore Park, New South Wales, Au

This key responsibilities extend across all facets of the business included but not limited to Accounting, Payroll, Procurement, Point-of-Sale, Employee Management & Reporting.Key Responsibilities: ● Preparing and delivering executive summary meetings on all active and future projects● Documenting as-is business rules, procedures and system architecture● Researching and designing business transformation plan both functionally and non-functionally based on a best-fit models and scalable growth● Implementing complete SaaS integrated cloud solutions● Project management of timelines, documentation and task delivery● Seeking out, negotiating and managing vendor relationships for existing and future systems● Designing, building and implementing infrastructure changes to business systems supporting scalable growth● Implementing business solutions that drive independence and scalability by leveraging cloud technologies● Overseeing all business IT solutions and providers to align vendors with business objectives

Sydney, Nsw, Au

Key Responsibilities: ● Providing mentorship and coaching to other team members in best practice and business rules● Application performance tuning working with DBAs and vendors● Work closely with business partners to solve business issues through analysis● Create and facilitate process design changes by integrating new systems and/or processes with existing ones● Maintaining and documenting mapping of as-is IT operations and business rules to provide clear and consistent standards throughout the businessThis role also incorporates all the responsibilities of the role that precedes it.

Sydney, Nsw, Au

Key Responsibilities: ● Stakeholder workshops to understand as-is business processes and to-be business objectives● Preparing and gathering business requirements and scope documentation● Preparing technical and solution design documentation● Risk assessment of project goals both business and technical● Vendor and software analysis for product selection● Liaise with 3rd party developers, vendors and stakeholders to keep project on path and in scope● ETL (Extract Transform Load) job development, scheduling, documentation and handover● Test plan preparation and user acceptance testing workshops● Implementation documentation for handoverThis role requires an in-depth understanding of embedded company systems in combination with business requirements and internal data flow models between numerous interfaces systems.

Sydney, Nsw, Au

Key Responsibilities:● Providing software solutions for time-critical projects and crisis’s● Developing additional tools to assist in internal operations and services● Developing sales analysis reports to replace numerous and obsolete sales reports● Develop scripts using several languages to best match business requirements● Maintaining several databases, Sales, CRM, Warehousing, Replenishment, and Point of Sale across several database technologies including MySQL, MSSQL, and PervasiveSQLThe role also involves liaising with overseas and local software and hardware vendors, regional and operation managers, senior management and other IT department heads. In addition this role requires an in-depth understanding of development best practices, development lifecycles and scalable designs.

Sydney, Nsw, Au

Key Responsibilities:● Providing remote 2nd and 3rd level software support for 900+ retail stores across Australia and New Zealand for Point of Sale (POS) systems● Providing timely and unobtrusive software maintenance to store POS● Providing 24/7 remote support for stores and in-house IT departments● Assisting with server software updates and changes to internal data flows● Maintaining and improving internal sales systems ranging from POS to Auditing to CRM● Maintaining legacy applications and adjusting source code where needed● Enhancing systems by developing software tools and automated processes● Reviewing and implementing in-house and store side proceduresThis role also involved liaising with software vendors to troubleshoot software bugs and improve the overall product being supplied by aligning it more with the business requirements.

Sydney, Nsw, Au

Key Responsibilities:● Providing remote 1st level support for 900+ retail stores across Australia and New Zealand for Point of Sale (POS) systems● Monitoring and maintaining store activity (up and downtime)● Assisting in hardware & software upgrades to workstations and servers● Providing technical and operation support for store staff, regional and operations managers● Providing accurate and on-time daily reporting of sales statistics to senior managementThe role also involved liaising with Technical Escalation and Development teams in troubleshooting potential software bugs and product improvement.

Key Responsibilities:● Assessment and consultation on Point of Sale (POS) hardware and software solution● Document business process by identifying individual requirements● Preparing and gathering of business requirements, scope of work, solution design and technical documentation● Test plan design and implementation● User acceptance testing  Design and implementation of database framework to manage integration and data source validation  POS conversion and integration via a scalable framework ● ERP conversion and integration via a scalable frameworkThis role also involves liaising with the business partners and their client to properly scope requirements and provide a solution that not only meets that client’s immediate needs but also enables growth and scalability for the client and provider.

Graduate Certificate, Information Technology

Bachelor Of Applied Science (B.A.Sc.), Major In Philosophy, Minor In Psychology