Mark Zhao Email & Phone Number

Australia

Australia

Australia

At QARE, our mission is to provide individualised support that truly understands and honors the unique experiences and needs of each person we serve. We believe in creating an environment where every participant feels heard, supported, and empowered to live their best life.

Australia

With a dynamic background as an Account Executive in the fast-paced realm of FinTech SaaS & Third Party Distribution, I excel in driving transformative solutions for businesses seeking unparalleled financial technology. My expertise lies in forging impactful relationships, leveraging cutting-edge technology, and delivering tailored SaaS solutions that optimize financial processes, foster growth, and enhance profitability.• Cultivated and maintained strong, lasting relationships with key clients, ensuring customer satisfaction and loyalty.• Acted as the primary point of contact, addressing client inquiries, resolving issues promptly, and providing exceptional customer service.• Implemented strategic account plans that led to a 160% increase in revenue and a 125% boost in customer retention rates.• Collaborated closely with cross-functional teams, including marketing, product development, and customer support, to ensure seamless service delivery and client satisfaction.• Provided training and mentorship to junior account managers, enhancing their skills and knowledge about effective account management strategies.• Identified challenges faced by clients and developed innovative solutions, resulting in a 200% reduction in customer complaints and improved overall customer experience.• Proactively addressed issues, ensuring minimal disruptions in service delivery and maintaining long-term customer relationships

Australia

As a seasoned Commercial Finance Consultant, I possess a wealth of experience in generating and evaluating leads with a dual proficiency in both inbound and outbound interactions. My strategic approach ensures the seamless facilitation of successful financing agreements and loans. I excel in fostering collaborative partnerships with banks and product specialists, employing my expertise to navigate the complexities of diverse and intricate financial requirements for businesses.• Facilitated the funding process for an average of 700 clients monthly, ensuring fulfillment of their immediate and future business requirements with precision and dedication.• Cultivated robust client relationships by meticulously organizing schedules and promptly addressing inquiries, even outside regular working hours, fostering an atmosphere of trust and reliability.• Managed a high volume of 200-300 calls daily, consistently achieving exceptional conversion ratios in line with established metric standards, reflecting a commitment to quality service and sales excellence.• Spearheaded re-engagement initiatives targeting previously withdrawn or unqualified clients, conducting thorough follow-ups and assessing their present and future financial requirements, resulting in renewed business opportunities.• Leveraged advanced platforms including Salesforce, Trailblazer, Slack, and Xero to facilitate seamless communication and ensure accurate translation of business commitments, showcasing proficiency in contemporary business technologies.

Bachelor Of Applied Science - Basc, Exercise Science And Nutrition Science

Certificate Iii & Iv, Mortgage Brokering & Finance

Bachelor Of Arts - Ba, Film/Video And Photographic Arts