 Handled high-risk and escalated issues on aged inventory with a high sense of urgency Gathered and coordinated all necessary documentation to obtain a marketable title for repossessed vehicles - includes data entry, printing, verifying, signing, scanning and notarizing title documents Performed Affiant functions according to Wells Fargo Dealer Services requirements as well as Notary functions according to State and company guidelines Navigated multiple computer systems, applications, and utilize search tools to find information  Strong analytical skills with high attention to detail and accuracy maintaining a 96%+ accuracy rate Crossed-trained in other departments/Helped in improving workflow processes Worked the final 2 years remotely due to covid pandemic

 Achieved average $3.5 million annual gross enrollment sales in the College of Nursing selling various nursing educational degree programs (BSN, MSN, NP, DNP, PhD) so enhance their careers High-volume outbound daily calls averaging 75 to 100+ along with online CHAT interactions with RN’s Performed educational needs analysis, website walk-through presentations to cover features & benefits  Assisted students with admissions steps, pre-evaluations on transcripts, financial aid, enrollment process, blackboard student portal training walk-throughs and NNEI tuition breakdowns Participated in several off-site informational sessions to represent Walden to speak with prospects Managed CRM prospect database (Salesforce), keep current on required calls and provided ongoing projections Maintained relationships with consistent high retention to provide program assistance, generate referral activity for potential students; provide feedback to marketing, field reps and other departments regarding enrollment ideas or technical issues; adhered to FERPA privacy regulations Provided tips to staff regarding efficiency for increased sales production and helped with new hire training Input data in Salesforce, designed and sent email marketing letters, and gathered required admission elements  Designed a PowerPoint Presentation regarding our YMCA partnership & trained all staff on the benefits of promoting our YMCA partnership discount resulting in increased enrollments throughout the company

 Performed recruiting and direct hire staffing placements for various clients  Averaged over 400 phone interviews Cold called in to companies in addition to with finding candidates via Job Boards and Linked-In Utilized company's recruiting policies, processes and methodologies to attract, screen, and hire direct placement candidates for various industries Recruited in various industries including accounting, sales management, administrators, construction rental, heavy equipment/CAT, safety management/sig sigma; mortgage and property management  Utilized various job boards such as Zip Recruiter, Career Builder and others to market qualified candidates and post current jobs to fill Documented and maintained all daily recordings on the Rusumate applicant tracking system Created Human Resources documentation including job descriptions, prescreening documentationand interview collection documentation  Built and maintained corporate relationships for repeat business

 Oversaw a staff of 10 after being promoted from Collector III titleImplemented changes to reduced collection accounts more than 50% by incorporating mass mailers, insurance requirement inserts, and a redesigned fax form for better efficiency  Diligently meet deadlines and commitments and engaged in excellent staff and customer communications Prepared reports on production Updated various forms and letters utilized the by the staff to provide maximum efficiency Assisted management with decisions regarding the department’s work-flow issues and implementedsolutions Updated data on website; Daily contact with customers and agents regarding insurance delinquencies