Community Manager
Current- Implements community management strategy - Keeps social media profiles up to date- Schedule and publish posts across social media platforms- Monitor social media channels and respond to comments, messages, @ mentions in a timely and professional manner - Source user generated content across platforms- Monitors and reports on community feedback- Fosters relationships with influencers - Engage with followers to build a sense of community and loyalty- Identify potential issues within the community and address them proactively- Manage and mitigate negative situations as they arise in real time - Executes social listening to deepen consumer understanding around specific topics and deliver insightful point of view back to team- Assist in planning and executing social media campaigns and contests- Stays informed of the latest social media related trends, updates to platforms and best practices- Identify and document specific categories of client red flags and build a process to address each one internally- Builds relationships with customers, potential customers, industry professionals, influencers and journalists- Advocates for new ideas and approaches in support of continuous improvement/innovation- Cross-team collaboration with the account, influencer, and creative teams to ensure cohesive approach to community management
