Conducted non-diagnostic interviews with clients and families to assess service needs.Identified needed services by completing a strengths assessment and developing a care plan.Facilitated or co-facilitated Family Team meetings.Monitored and evaluated services provided to families. I contacted families as needed to monitor progress and ask about new needs.Completed Strengths Needs Cultural Discovery (SNCD) assessments, Care Plans, and Updates, Functional Assessments / Crisis Plans / Safety Plans.Coordination of services between agencies.

Pulled, accessed, obtained, saved, and updated hospital medical records for patients admitted to and discharged from an acute care facility, hospital, or tertiary care facility, medical records from all follow-up appointments, and medication profiles using PBM system access.Client patient eligibility file management.Researched any/all reporting and data issues. Reviewed all necessary hospital census information and reports.Tracked and recorded daily patient status updates using appropriate data sources and consistently monitored and maintained recorded information to ensure accuracy and current.

Processed electronic applications for the Supplemental Nutrition Assistance Program & childcare subsidy benefits.Interviewed clients to determine eligibility for social service programs based on federal & state guidelines. Adherence to state policy and procedures concerning casework documentation & processing. Provided excellent customer service and compassion in all interactions with clients.

Prepared & organized admission, pre-op, transfer, & discharge paperwork according to procedures.Analyzed the significance of incoming memos & reports, then rerouted to the proper team members.Acted as a liaison between patients, families, & healthcare team members. Diligently monitored patients and notified clinical staff of changes in patient safety risk levels.

Ensured medical record availability by routing records to authorized staff & chart location systems.Reviewed records for completeness, accuracy, & compliance with regulations. Provided document preparation for scanning operation.Assisted with production scanning and created document electronic files in pdf format.

Performed quality control and maintained data integrity of incoming documents to electronic document management systems (EDMS) Image Now. Completed maintenance and ensured accuracy of UTMB institutional employee files to maintain compliance with federal and state laws and regulations.Maintained integrity of and provided data entry for information in workgroup and external databases.