Marla Malik Email & Phone Number

Arlington, VA, US

Virginia, United States

• Conducted on-site and virtual training sessions and workshops, presenting best practices and guiding them through software usage, leading to a 20% increase in user satisfaction.
• Provided troubleshooting support to clients, resolving 95% of technical issues within 24 hours.
• Managed invoicing processes, including creating, sending, and collecting invoices, handling over $1,200,000 in annual payments.
• Prepared and delivered proposals and quotes to clients, focusing on upselling and cross-selling additional products or services, achieving 95% renewals and a 5%-7% quarterly increase in upselling.
• Conducted regular check-ins with clients to assess satisfaction and address any concerns, maintaining a 90% client satisfaction rate.
• Facilitated cross-departmental workshops with sales, product development, and support teams, aligning on 15+ client requirements that drove successful project outcomes and enhanced product features based on actionable.

Bayonne, New Jersey, United States

• Led the end-to-end development of custom real estate software, aligning product vision with business goals and market needs, resulting in a 20% increase in user adoption.
• Managed the product backlog, working with stakeholders to gather requirements, set priorities, and meet client needs.
• Participated in sprint planning, review, and retrospectives, defining acceptance criteria for user stories and ensuring feature delivery, achieving a 95% on-time delivery rate.
• Authored over 100 clear user stories for the development team, enhancing communication and reducing misunderstandings/Confusion by 30%.
• Directed cross-functional teams (engineering, design, marketing, sales) to deliver successful products, leading to a 25% increase in team productivity.
• Oversaw the entire product lifecycle from ideation to post-launch analysis, ensuring a 98% client satisfaction rate.

Cairo, Egypt

• Owned client relationships, capturing product requirements and resolving issues, ensuring smooth product adoption and satisfaction.
• Developed and delivered training resources, driving user engagement and maximizing software utilization.
• Collaborated with sales and engineering to identify product improvements, supporting 6-10% churn reduction and upsell opportunities.
• Monitored product performance metrics, using data insights to inform product enhancements and optimize user experience.
• Aligned product roadmap with client objectives, ensuring features met business needs and drove renewals.
• Leveraged user feedback and usage data to influence product strategy, contributing to a 5-7% revenue increase through enhanced functionality.

Cairo, Egypt

• Engaged with multiple global partners, including Upland Software, LifeSize, and Valsoft, through strategic partnerships with Flairstech.-Partner Projects-UPLAND SOFTWARE
• Provided training to team members to align offerings with client needs, improve sales goals, and meet expectations.
• Supervised and assessed the prospecting calls of newly onboarded team members, offering tailored coaching sessions for skill development.
• Managed a portfolio of leads to achieve long-term success.
• Cultivated positive relationships and addressed client needs.
• Increased sales through both existing and potential client networks by 15%-20%.

Cairo, Egypt

• Acted as the point of contact and addressed clients’ individual needs.
• Expanded business opportunities by leveraging existing and potential client networks.
• Resolved issues and provided clients with timely solutions.

Cairo, Egypt

• Strategized and conducted presentations and client visits to facilitate engagement and relationship-building.
• Conducted in-person visits to clients and external agencies to foster connections and address needs effectively.
• Assisted in coordinating market research activities to gather valuable insights and inform strategic decisions.

Cairo, Egypt

• Created headlines and body copy that were concise, eye-catching, and innovative.
• Improved existing copy on clients' websites including page titles, meta descriptions, H1s, image alts, and more.
• Developed fresh, SEO-friendly content tailored to clients' websites to enhance their online presence.

• Evaluated students to determine their proficiency in conversational skills.
• Provided foundational linguistics training to students.
• Tailored the curriculum to match the students' proficiency levels and actively engaged in grammar instruction.

Cairo, Egypt

• Addressed product or service issues by thoroughly understanding the client's concerns and troubleshooting them effectively.
• Provided comprehensive technical guidance to clients, offering detailed instructions to optimize their use of the service.
• Collaborated with the management team to remain abreast of the latest product developments and updates, ensuring thorough product knowledge.

Cairo, Egypt

• Reached out to prospective and current clients to communicate our housing rates effectively.
• Employed strategic questioning techniques to comprehensively grasp client needs and facilitate sales closures.
• Maintained meticulous records of calls, sales interactions, and pertinent client information for future reference and optimization.

Cairo, Egypt

• Crafted compelling advertising campaigns tailored to resonate with target audiences.
• Formulated pricing strategies aligned with demographic data to effectively target the intended audience