As a diversly skilled Claims Supervisor with five years of represented and unrepresented residential property claims experience and seventeen years of teaching and/or counseling experience, I have an exceptional ability to train and support both new and seasoned adjusters and successfully lead a team of residential property claims adjusters. While the culmination of my experience as a claims adjuster, Team Lead and Prelitigation Claims Specialist provided the basis of understanding and application of policy language, statutory compliance requirements in claim handling, and basic residential property construction knowledge, my greatest strength lies in my ability to negotiate claims settlements. While handling both represented and unrepresented, complex, and escalated residential property claims, I have successfully settled thousands of first and third-party claims with releases, both during normal claims handling and pre-suit.As a Claims Supervisor, nothing delights me more than facilitating growth and helping my team succeed. Whether coaching my team in the art of negotiation or working with individual adjusters on managing assignments and daily tasks, I thoroughly enjoy helping adjusters refine and develop their skills in all aspects of claim handling and best practices. I believe that my experiences as a teacher and counselor have cultivated my ability to appropriately support and guide individual adjusters in identifying and achieving goals, while building a team culture that fosters growth, collaboration, and encouragement of one another. I possess strong analytical and writing skills and enjoy problem-solving, investigation, research, taking on new challenges, and building and maintaining professional working relationships within my team and across departments. I take great pride in my work and pour myself into what I do.
-
Litigation Claims SpecialistStruction Solutions Sep 2023 - PresentMandeville, Louisiana, Us -
Claims SupervisorPeople'S Trust Insurance Company Jan 2023 - Jun 2023Deerfield Beach, Fl, UsSupervised teams of seven temporary Claims Adjusters and four new permanent Claims Adjusters assigned inventories of first-party represented and unrepresented homeowners insurance claims continuously monitoring files to ensure each were investigated promptly, thoroughly and in compliance with statutory requirements, company standard operating procedurals, and claims handling guidelines.Provided thorough and continuous training to claims adjusters on all company-wide procedures and best practices, letter writing and formatting guidelines, AOB handling procedures and documentation, settlement and resolution, our repair program and its implications in property insurance, and determining best outcome. Continuously monitored claims, identified team and individual growth opportunities and provided training, support and guidance when needed. Ensured that all adjusters were resolving claims fairly, promptly, and equitably based on the facts of the claim and policy, while also determining best outcome. -
Team LeadPeople'S Trust Insurance Company Jan 2022 - Dec 2022Deerfield Beach, Fl, Us•Provide claims handling guidance, direction and support to new employees and third-party administrators.•Review, analyze, and handle complex and escalated claim assignments for the team. •Assist management with developing and implementing standard operating procedures for handling third party Assignment of Benefit (AOB) or Direction to Pay (DTP) vendors. •Review line-item estimates and negotiate settlement amounts on represented and non-represented third-party claims.•Train all team members on claim handling procedures for Assignment of Benefit (AOB) and Direction to Pay (DTP) third party contractors and monitor and review appropriate completion of various adjusting tasks.•Review and provide recommendations on coverage determination and denial letters for new employees to ensure all letters follow company standards.•Assist supervisor with other supervisory activities. •Review Orders of Motion of Summary Judgement (MSJ) and stay abreast of new case law concerning Assignment of Benefits (AOBs), our right to repair, and changing FL Statute 627.7152
-
Prelitigation Claims SpecialistPeople'S Trust Insurance Company Jan 2020 - Dec 2022Deerfield Beach, Fl, Us•Review line-item estimates and negotiate settlement amounts on represented and non-represented third-party claims.•Respond to all concerns and complaints from public adjusters and attorneys regarding our Preferred Contractor Endorsement and our right to repair. •Respond to all Notices of Intent to Litigate (NOI) timely from Assignment of Benefit (AOB) contractors and/or their representatives.•Negotiate third party pre-suit settlements when appropriate on represented claims.
-
Independent Contractor- Prelitigation Specialist Through Continental StaffingPeople'S Trust Insurance Company Jul 2019 - Jan 2020Deerfield Beach, Fl, Us•Negotiate with vendors and Assignee of Benefits (AOB) contractors to issue appropriate indemnity amounts.•Apply appropriate policy limits to settlements per policy.•Communicate with contractors by sending out notice of limits when applicable, status updates, and letters explaining how the coverage determination affects the settlement.•Review all denial letters for desk adjusters and review claim file to ensure the denial is valid and the appropriate explanation and policy language is used for each letter.•Make recommendations to adjusters based on the specific denial reason, applicable policy language and basic writing craft.•Respond timely to AOBs, attorneys and PA inquiries, Notice of Intent to Litigate (NOIs), certified copies of correspondence.
-
Independent Contractor- Desk AdjusterWorley Insurance Mar 2019 - Apr 2019UsHandled daily overflow Homeowners and Condominium Property Claims for Liberty Mutual/Safeco for 26 states that I held licenses in. -
Independent Adjuster- Large Loss And Business InterruptionWorley Claims Services Llc Sep 2018 - Feb 2019• Investigate all claims for validity and support with appropriate documentation.• Research and analyze market norms for reasonable and appropriate reimbursements for like kind and quality and upgrades. • Worked with claimants to resolve claims.
Marla Pollack Education Details
-
Wayne State UniversityCounselor Education/School Counseling And Guidance Services -
Oakland UniversityElementary Education And Teaching
Frequently Asked Questions about Marla Pollack
What company does Marla Pollack work for?
Marla Pollack works for Struction Solutions
What is Marla Pollack's role at the current company?
Marla Pollack's current role is Litigation Claims Specialist.
What schools did Marla Pollack attend?
Marla Pollack attended Wayne State University, Oakland University.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial