Marla Clayton, Ms, Pmp, Sgp, Popm Email & Phone Number

Remote

Provide technical project management oversight utilizing Scaled Agile Framework (SAFe) methodology, technical expertise, relationship management, system integration, backlog refinement and management, resolution management, risk management, release train engineering, Program Increment Planning, sprint planning, project metrics and analytics, project budgeting and reporting in support of the Caregiver Support Program and Enterprise Program Management Office (EPMO) Enterprise Program Management Division (EPMD) Veteran’s Affairs Health Portfolio. Support agile development of the CARMA (Caregiver Records Management Application) system, an asset on the Salesforce CRM platform operated by the Veterans Affairs utilizing the DevSecOps Framework.

Remote

Provide technical project management utilizing Scaled Agile Framework (SAFe) methodology, technical expertise, relationship management, system integration, backlog refinement and management, release train engineering, Program Increment Planning, sprint planning, project metrics and analytics, project budgeting and reporting in support of the Caregiver Support Program and Enterprise Program Management Office (EPMO) Enterprise Program Management Division (EPMD) Veteran’s Affairs Health Portfolio. Support agile development of the CARMA (Caregiver Records Management Application) system, an asset on the Salesforce CRM platform operated by the Veterans Affairs utilizing the DevSecOps Framework.

Remote

▪ Applied technical project management (PM) expertise in overseeing key internal and external projects from concept through implementation.▪ Managed projects through the entire Software Development Life Cycle (SDLC) using established project processes and tools.

Remote

▪ Supervised a team of twenty employees that configured and provided technical support 24/7/365 of an electronic health record. Trained and developed staff in analytical and logical approach to problem solving, attention to detail and proper documentation, PM, and customer experience.▪ Directed the work efforts and provided leadership to the department to coincide with company goals. Responsible for all aspects of application management to include planning, designing, implementation, troubleshooting, upgrade and maintenance.▪ Introduced and leveraged industry standard reporting metrics through the usage of key performance indicators (KPI’s), service level agreements (SLA’s), and operational level agreements (OLA’s).▪ Standardized and implemented work level instructions and knowledge management repositories.

Remote

▪ Managed a team of Account Mangers that provided deployment and sustainment support of Essentris® and CliniComp|EHR in commercial, VA, and DoD facilities. ▪ Provided PM in implementing system in five Veterans Affairs Medical Centers (VAMCs) that generated $million in revenue. Employed conflict resolution, and PM skills to mitigate technical, logistical, and workflow related issues. Resulted in delivering software system according to project plan, on time and on budget. ▪ Worked with customers to ascertain capability gaps and facilitated communication of company product information that would fulfill their needs.▪ Provided problem identification and resolution by utilizing analytical and strategic thinking skills keeping customers utilizing the system in conjunction with meeting the mission and goals and continued success of the company. Provided resolution and/or escalation of any issues involving contractual, billing, technical, and support services. ▪ Developed quotes for customers to include add-on service and/or upgrades to current hardware/software. Coordinated and scheduled demonstrations of products for customer as required.

Fort Leonard Wood, Mo

▪ Instructed Computer Science college courses to include Introduction to Computing, Business Computer Applications, and Integration/Software Applications.▪ Provided educational information in basic computer hardware, software, operating systems, web development, networking, information security, and current applications in business environments.

Fort Leonard Wood, Missouri

▪ Maintained the system servers, user accounts, and permissions. ▪ Communicated the current status of system utilization, uptime, maintenance, upgrades, and new features and enhancements of the Essentris® EMR to the C-Suite.▪ Functioned as the System and Database Administrator for the inpatient clinical documentation system, Essentris® EMR™. Coordinated Essentris® upgrades, performed troubleshooting and provided problem resolution, configured system, installed software, created and managed accounts, and identified lessons-learned. Troubleshot problems involved in the input, retrieval or modification of database information and the general operation and maintenance of the system.▪ Provided analytical and expert knowledge of information technology, Essentris and other clinical systems such as CHCS/AHLTA, and Phillips iSite (Picture Archiving and Communication Systems (PACS)); provided system testing to ensure proper operation.▪ Provided database management and reporting metrics to facility to ensure health care documentation, measures, and policy/regulations were met. Verified information for validity and reliability for sound decision making.▪ Utilized knowledge of electronic medical record technology, health informatics, and clinical educational background to train users in all aspects of job functionalities associated with the use of clinical information systems. ▪ Provided system administrator and network administrator support for the Information Management Division.

▪ Technical advisor for telecommunications to the Director, command group, and higher echelons.▪ Managed and developed queries for the Telephone Management System (TMS) server and database.▪ Performed liaison duties as the Contract Officer Representative between government end users and vendor/contractor. Provided monthly reports to Contracting Officer indicating performance level of contractor and deliverable statuses per contract requirements. ▪ Coordinated and monitored leased communications services.▪ Managed fiscal year budget for organization.▪ Responsible for the installation's ATS Telecommunication Contract.

Master Of Science (M.S.), Information Technology, 3.667

Bachelor Of Science (B.S.), Computer Information Systems, 3.86

Activities and Societies: Graduated Magna Cum Laude; Dean's List: four (4) semesters

Associate Of Arts (Aa), General Studies

Bachelor Of Arts (B.A.), General Studies

Nursing, Rn Program

Accepted into Bachelor of Science Nursing program. Completed thirty (30) semester hours.