Marla Feldinger Email & Phone Number

Somerville, Massachusetts, United States

North Reading, Massachusetts

Yellow was a nationwide freight carrier servicing both businesses and customers. (Company closed).• Provided superior customer care by addressing approximately fifty customer concern calls per day.• Demonstrated empathy in the investigation and resolution of problems in a timely manner. • Maintained accurate customer records and updated databases to ensure effective communication and follow up. • Scheduled pickups, tracked shipments, provided quotes, processed credit card… Show more Yellow was a nationwide freight carrier servicing both businesses and customers. (Company closed).• Provided superior customer care by addressing approximately fifty customer concern calls per day.• Demonstrated empathy in the investigation and resolution of problems in a timely manner. • Maintained accurate customer records and updated databases to ensure effective communication and follow up. • Scheduled pickups, tracked shipments, provided quotes, processed credit card payments, performed billing corrections. • Used online tools to provide real-time customer service solutions. • Assisted customers in resolving technical issues swiftly.Awards/Special Recognition• Received multiple awards from customers and management for exceptional service, being positive, intuitive, and customer centric.• Chosen to be part of a SalesForce Call to Case pilot/test group before program was rolled out company wide. Received “On the Spot” award for this.• Consistently asked to help train new customer care representatives on company policies, procedures, and software. Received “On the Spot” award for this. Show less

Boston, Ma

Freelance company specializing in graphic design and customer care.• Ability to multi-task multiple projects from concept to completion and delivery. • Created drafts and mockups, developed project schedules, budgets, and consistently met deliverables within budget, resources, and timeline. • Responsible for client and vendor relations. • Provided quality communication and personalized client support. • Produced logos, imagery, and brand identity for multiple clients… Show more Freelance company specializing in graphic design and customer care.• Ability to multi-task multiple projects from concept to completion and delivery. • Created drafts and mockups, developed project schedules, budgets, and consistently met deliverables within budget, resources, and timeline. • Responsible for client and vendor relations. • Provided quality communication and personalized client support. • Produced logos, imagery, and brand identity for multiple clients. • Designed business cards, invitations, web graphics, posters, album covers, brochures, labels, in addition to other types of ephemera. • Provided document creation, editing, and review services. Show less

Peabody, Ma

National company specializing in customer experience and making your own stuffed animal.• Provided excellent customer experience through coaching and leadership of team.• Met sales and profitability goals, time management, and tracking materials while maintaining expense controls. • Designed and implemented various visual presentations inviting customer curiosity and interaction. • Planned and created visual solutions communicating purchasing needs resulting in exceeding sales… Show more National company specializing in customer experience and making your own stuffed animal.• Provided excellent customer experience through coaching and leadership of team.• Met sales and profitability goals, time management, and tracking materials while maintaining expense controls. • Designed and implemented various visual presentations inviting customer curiosity and interaction. • Planned and created visual solutions communicating purchasing needs resulting in exceeding sales goals. Show less

Boston, Ma

Non-Denominational Church in NY with business office in Boston, MA. Church closed.• Regularly interacted with vendors to ensure jobs ran correctly. • Assisted in office management and management of production department.• Managed vendor relationships to improve support and cost effectiveness of vendor services. • Developed project schedules, budgets, and consistently met deliverables within budget, resources, and timeline. • Created custom web graphics, designed creative… Show more Non-Denominational Church in NY with business office in Boston, MA. Church closed.• Regularly interacted with vendors to ensure jobs ran correctly. • Assisted in office management and management of production department.• Managed vendor relationships to improve support and cost effectiveness of vendor services. • Developed project schedules, budgets, and consistently met deliverables within budget, resources, and timeline. • Created custom web graphics, designed creative visual communications, and developed layout of print, web and multimedia. • Retouched, edited, and color corrected graphics and photos maximizing the quality and impact of the presentation. • Responsible for proofreading, signing off on printers’ proofs, and ensuring page layout, design, format, and style were to standards. • Prepared direct mail files for output, layout of mailings, flyers, and catalogs, and archiving of mailings.• Streamlined the production department and reduced paper usage by 75%. Show less