Marla Heger, M.Ed., Sphr Email and Phone Number
Marla Heger, M.Ed., Sphr work email
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Marla Heger, M.Ed., Sphr personal email
Financial cooperative professional with extensive experience leading HR learning & development, digital corporate communication, and knowledge management initiatives. Successfully fosters relationships with stakeholders and at-ease communicating with individuals and presenting to large groups. Expert computer proficiency having led enterprise-wide software implementations and personally trained over 600 employee end-users.Human Resource Development | Knowledge & Information ManagementEmail: Heger.MarlaM@gmail.comSenior leader excelling in positioning human resource development as a strategic partner in reaching overall organizational goals. Focused on serving employees (internal customers) as a means to elevating overall customer/member service. Approachable and knowledgeable while looking at the intersection of people, process, content, and technology to advance the organization's mission. Experienced working as an individual contributor and as senior leader serving as a member of a variety of cross-functional teams and committees.CORE COMPETENCIES• Large Group Presentations• Regulatory Compliance• Community Relations• Technical Writing• Data Analysis & Reporting• Financial Services• Project Planning & Implementation• Employee Relations• Member Service• Corporate Communications• Cross-functional Teams• Senior Management Team• MS Office Expert• CRM, HRIS, Core System ImplementationsACCOMPLISHMENTS• Responsible for all employee learning programs from new hire orientation, role-based, technical, leadership development, and member service training. • Directed a formal approach to create classroom, lab-based, on‐the‐job, web-based, and blended learning experiences to best utilize allocated instructional time and learning objectives.• Developed customized learning plans by operational and lending roles based on federal regulations; tracked and reported results to federal examiners and internal audit.• Provided consultative services to managers and recommended appropriate learning experiences based on departmental goals.• Identified and communicated best practice usage of core financial, Microsoft-based, and proprietary software; tested new software and releases and served as IT liaison to employee end-users.• Managed training database ensuring all data was continually updated to serve learner needs. Created user accounts and applied appropriate authorizations. • Served as core team leader in organization-wide projects to convert the core financial system and implement Customer Relationship Management (CRM).
Texas Water Development Board
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Agricultural Water Conservation Program SpecialistTexas Water Development Board Nov 2023 - PresentAustin, Texas Metropolitan Area
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Community Outreach CoordinatorCaldwell-Travis Soil And Water Conservation District Aug 2019 - Nov 2023Lockhart, Texas, United StatesA subdivision of state government serving the community through promotion of sound soil and water conservation programs on farm and ranch lands. Utilizes federal programs to offer financial assistance to producers while educating the public at large on natural resource conservation. • Provide financial assistance to local producers from the Environmental Protection Agency (EPA) Clean Water Act Section 319(h) grant funds for mitigating nonpoint source pollution.• Promote the District’s mission in the community through planning, creating, and executing outreach initiatives and report to the Board of Directors.• Communicate with the public in-person, by phone, and through email on opportunities for technical and financial assistance to establish conservation best practices.• Develop and deliver District communication through print, web, and social media channels.• Serve as an agricultural and conservation leader and advocate in the community by hosting and speaking at in-person public events.• Conduct field status reviews on soil health and water quality conservation practices ensuring proper implementation of water quality management plans.• Promote annual conservation and stewardship activities including presentations to county commissioners’ court meetings.• Design and build district websites; create and maintain content.• Lead District HR activities including recruiting, selection, onboarding, and training of employees.• Deliver assistance to partner agencies and committees, including the USDA-NRCS, Texas AgriLife Extension, Plum Creek Watershed Partnership, and the Plum Creek Conservation District.
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Senior Knowledge Officer | Sr. Mgr., Learning & Development | Technical TrainerUniversity Federal Credit Union Feb 1999 - Feb 2017Austin, Texas AreaA not-for-profit financial cooperative, serving more than 250 universities, associations and employers in Central Texas and Galveston County.• Positioned HR Learning & Development as a strategic business partner by administering programs supporting the vision, mission, and core values of the organization. Examples: leadership development program for individual contributors to master “leading self” as the first step to leading others; service-based programs positioning all member-facing and support staff as service providers; recognizing and enhancing one’s “personal brand”; ongoing role-based training with blended learning experiences in the classroom, on-the-job, and through web-based knowledge and collaboration. • Identified and reported measures for the organizational balanced scorecard for all perspectives: financial, customer (member), internal business, and innovation/learning.• Prepared annual departmental budget and formally presented to CFO; monitored expenditures.• Visioned, initiated, and led deployment of organizational knowledge management social intranet solution, capturing internal expertise in all phases of procedures, processes, and best practices.• Performed ongoing learning needs assessments across all job types to develop and deliver new or enhance existing training programs. Included technology projects, role-based, compliance, member service, and manager training. • Led and managed four HR Learning & Development staff members.• Led selection and deployment of Human Resource Information System (HRIS). Worked closely with vendor for the duration of the implementation timeline. Trained HR staff on back-office functionality while training staff at-large on employee-facing modules. Handled import of employee records from legacy system and input of new employee records; customized dashboard and reports. • Served as core team leader in core financial system conversion and implementation of Customer Relationship Management (CRM).
Marla Heger, M.Ed., Sphr Skills
Marla Heger, M.Ed., Sphr Education Details
Frequently Asked Questions about Marla Heger, M.Ed., Sphr
What company does Marla Heger, M.Ed., Sphr work for?
Marla Heger, M.Ed., Sphr works for Texas Water Development Board
What is Marla Heger, M.Ed., Sphr's role at the current company?
Marla Heger, M.Ed., Sphr's current role is Senior Leader - HR, Learning & Development | Community Outreach | Natural Resource Conservation | Knowledge & Information Management | Digital Workplace |.
What is Marla Heger, M.Ed., Sphr's email address?
Marla Heger, M.Ed., Sphr's email address is mh****@****fcu.org
What schools did Marla Heger, M.Ed., Sphr attend?
Marla Heger, M.Ed., Sphr attended Texas State University-San Marcos, Texas State University-San Marcos.
What are some of Marla Heger, M.Ed., Sphr's interests?
Marla Heger, M.Ed., Sphr has interest in Employee Communities, Digital Workplace, Knowledge Management, Internal Communications, Social Hr, Corporate Conversations, Intranet.
What skills is Marla Heger, M.Ed., Sphr known for?
Marla Heger, M.Ed., Sphr has skills like Crm, Social Intranets, Digital Workplace, Internal Communication, Information Mapping, Agricultural Education, Agricultural Science.
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