Marlaina Ashford-Gordon Email & Phone Number

Simultaneously manage day to day operations while creating plans for process improvement and staff retention.Handle staff recruitment, onboarding, and training.Established and maintained inventory protocols. Reduced departmental spending by 35%. Serve as a facility liaison and in-person marketer.Created operational infrastructure with associated SOPs Forecasting and Data Analytics of the business financials.Regular review of pharmacy claims, billing status, and reimbursement.

As the owner/operator of Bestie Media Network I have produced, written, filmed, recorded, and edited multiple projects. Bestie Media Network produces podcasts, and online media of various subjects.Project Management Software - Monday.com- Notion

Venice, California, Us

• Ensure day-to-day operations run smoothly• Provide a white-glove and concierge client experience• Ensure staff follow all standard operating procedures and service is carried out according to our expectations• Ensure quality assurance standards and HIPPA compliance is maintained for staff• Ensure all samples are processed successfully and on-time• Act as a hiring manager for new staff and maintain sufficient staff levels to support rapid team growth• Manage onboarding, training, and continued development of new and existing staff• Create an engaged and empowered team culture• Support B2B/House Call collaborations• Manage workforce of 30+ non-exempt employees• Establish and maintain inventory hubs at our physical locations for staff to re-supply in partnership with our Warehouse and Logistics teams• Plan and execute local marketing initiatives in partnership with our Marketing Team• Work with any relevant business partners across the Sameday Health organization to ensure daily operational execution and success• Support Fleet Manager in ensuring all driving training and compliance is maintained• Workforce management responsibilities include building schedules in HR systems, approving time cards daily, mileage reimbursement, and bonus payout calculation• Reports to Director Level for any process improvement ideas or support• Dispatched medical staff to scheduled appointments and created systems to optimize routine for cost savings. Proficient and Daily Use of the Following Systems: Communication: - Slack- G-Suite Project Management: - Notion Data Tracking and Analysis: - Sigma HR Systems: - ADP Workforce - Homebase - Gusto - Rippling Route Optimization and Tracking: - Onfleet Finance Management: - Ramp

I stayed home for my daughter's first year of life.

Chicago, Il, Us

Along with daily management of labor and order fulfillment, my role included the following tasks: • Implemented policies and standard operating procedures and managed quality, customer service and logistics.• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.• Disseminated safety information and monitored employee compliance with regulatory and organizational policies.• Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.• Developed initiatives for process improvement and reviewed and assessed ongoing operations.• Implemented security policies and procedures to protect company assets from theft, loss, or damage.• Tracked and replenished inventory to maintain par levels.• Identified areas of deficiency and performed root-cause analysis to solve problems.• Cultivated and strengthened relationships with customers, vendors, and internal stakeholders.Proficient and Daily Use of the Following Systems: Communication: - Microsoft 365HR Systems: - ADP Workforce WMS for Inventory Management:- Red PrairieFinance Management: - Dynamics 365Quality Assurance Management: - IntelexCRM-Salesforce

West Covina, Ca, Us

Supervised 70+ employees while also handling the following tasks: Operations managementLogistics managementTeam building and Team LeadershipBusiness process improvementSustained productivity through effective managementData analysis - identifying trends/gaps, building action plans and executing implementation successfullyPharmacy software quality assuranceBuilt and maintain relationships with industry professionals at all levelsMaintain scheduling and attend all operation meetingsResearch and implementation of workflow procedures and processesMaintained filing systemsPerform interdepartmental process audits to identify possible areas for improvementWork on department projects with strict deadlinesProvide training support to all departments on all systemsKnowledge of Medicare Contracts, Plan Coverage (Part A, B, and D), Coordination of Benefits, CMS Regulations and requirements, and Fee-For-Service PlansFamiliarity with Insurance claim payments (adjudicated and manual)Knowledge of Drug Costs (Acquisition and AWP, WAC and MAC pricing)Proficient and Daily Use of the Following Systems: Communication: - G-Suite Data Tracking and Analysis: - Microsoft 365 - Regularly used excel and pivot tables to analyze report dataHR Systems: - ADP Workforce

West Covina, Ca, Us

Data processing for long term care refill orders. Maintained one of the highest productivity in the department. Once identified as having management potential, I was transitioned into a supervisor.

Cincinnati, Oh, Us