Marlaina Ashford-Gordon Email & Phone Number

Simultaneously manage day to day operations while creating plans for process improvement and staff retention.Handle staff recruitment, onboarding, and training.Established and maintained inventory protocols. Reduced departmental spending by 35%. Serve as a facility liaison and in-person marketer.Created operational infrastructure with associated SOPs.

As the owner/operator of Bestie Media Network I have produced, written, filmed, recorded, and edited multiple projects. Bestie Media Network produces podcasts, and online media of various subjects.Project Management Software - Monday.com- Notion

Venice, California, US

• Ensure day-to-day operations run smoothly
• Provide a white-glove and concierge client experience
• Ensure staff follow all standard operating procedures and service is carried out according to our expectations
• Ensure quality assurance standards and HIPPA compliance is maintained for staff
• Ensure all samples are processed successfully and on-time
• Act as a hiring manager for new staff and maintain sufficient staff levels to support rapid team growth

I stayed home for my daughter's first year of life.

Chicago, IL, US

• Along with daily management of labor and order fulfillment, my role included the following tasks:
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
• Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
• Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.

West Covina, CA, US

Supervised 70+ employees while also handling the following tasks: Operations managementLogistics managementTeam building and Team LeadershipBusiness process improvementSustained productivity through effective managementData analysis - identifying trends/gaps, building action plans and executing implementation successfullyPharmacy software quality.

West Covina, CA, US

Data processing for long term care refill orders. Maintained one of the highest productivity in the department. Once identified as having management potential, I was transitioned into a supervisor.

Cincinnati, OH, US