Marla Munro Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

• Provided culturally responsive, weekly individual counseling services to a diverse caseload of 7-10 UHCL graduate and undergraduate students.• Executed treatment interventions for and conceptualized cases of clients with a variety of presenting concerns, including depression, anxiety, obsessive-compulsive disorder, panic disorder, eating disorders, attention-deficit/hyperactivity disorder, identity development challenges, interpersonal trauma, relationship or family difficulties, and academic-related stress.• Helped lead a psychotherapy interpersonal process group focused on relational trauma during spring semester of 2022 and assisted with group intake screenings throughout the academic year.• Participated in weekly case conferences and professional development seminars.

Corvallis, Oregon Area

• Led the operations for a building of over 350 student residents.• Supervised 11-14 student staff members.• Adjudicated conduct cases and facilitated educational and reflective conversations around community, policies and responsibility.• Served on the student staff supervision and selection committee and assisted with resident assistant performance evaluation and new staff selection efforts.• Contributed to the department's assessment efforts and strengthened our conduct and community standards processes as part of the assessment committee and the conduct committee.• Created programming and oversaw initiatives as part of an outcomes-driven community development plan.• Provided training and development for members of the South Side Area Council.

Greater Nashville Area, Tn

• Served as the initial point of contact for guests, families and students via telephone and in-person.• Assisted with arrival and dismissal procedures, transportation planning and attendance data analysis.• Provided logistical support for teachers and administrative staff, specifically with supply, copy, mail and technology services.

Greater Nashville Area, Tn

• Led 2 hours of educational programming each morning, which included an orienting welcome activity and dedicated time for patients to work on academic assignments from their schools.• Coordinated with patients’ home schools and families to ensure that they were making reasonable progress on their schoolwork. • Assured that appropriate accommodations and instructional modifications were being made per 504 and IEP laws, and provided post-discharge schooling recommendations.

Nashville, Tn

• Utilized conflict resolution, active listening and problem solving to resolve customer concerns.• Assisted customers through interactions on phone, email, texting and LiveChat channels. • Mentored new hires to the company by providing support, connection and tools to succeed.

New Orleans, La

• Managed community, operational and student support needs of a 510-bed residence hall. • Supervised and trained 19 student staff members.• Served in on-call rotation addressing behavioral, medical, facility and campus safety issues.• Developed situation-specific, restorative sanctions with students as a conduct hearing officer.• Designed and facilitated trainings for staff members on disability justice, LGBTQ allyship and providing effective social justice programming.• Helped create and implement vision and curriculum of Global Collective living learning community for international students.

Greater Philadelphia Area

Supervised a group of Penn housing student leaders. Served as a resource and referral agent. Helped assure the success, safety and smooth execution of council programs within the college house. Provided leadership development training for council members.

Philadelphia, Pa

Maintained an active presence in Fisher Hassenfeld College House. Created a welcoming community for my residents. Hosted a variety of programs on my floor and throughout the College House. Executed duty shifts, and showcased strong crisis protocol and conflict management skills.

Philadelphia, Pa

Revitalized Graduate School of Education’s group for LGBTQA students and those interested in gender & sexuality scholarship in education. Led five allyship workshops for students. Managed organization’s social media.

Executed multiple large-scale programs including Transgender Day of Remembrance 2012 and the March Against Hate, a demonstration in solidarity with the LGBT community in response to a hate crime on campus. Organized events that were consistently well-attended. Served on the Education Committee, which ran several allyship trainings.

University Of Florida

Assisted with invoice preparation, collection of fees, account billing and other administrative tasks. Helped with printing, faxing and copying. Welcomed visitors to the center with a friendly demeanor and helpful attitude. Coordinated room reservations and key checkout.

Created and developed a premiere first year leadership program, that includes mentor/mentee matching and leadership development training. Oversaw two assistant directors and delegated to them effectively. Coordinated all aspects of our marketing and publicity, to assure that the program is well-established and recognized on campus.

Led one of the most rapidly developing, well-funded, and dynamic organizations at UF. Created and implemented vision for organization. Supervised and served as a resource and role model for 35 other student leaders and a growing general body. Oversaw the 26th Annual Women’s Leadership Conference, Women’s Mentoring Program, Women’s History Month 2013, and First Year Leadership Program.

Washington D.C. Metro Area

Wrote media pitches to gain coverage of events and programs. Coordinated RAINN Day 2013, a day of action at universities around the country to raise awareness of sexual violence. Assisted with graphic design projects. Facilitated media outreach by developing relationships with local news outlets.

Organized numerous programs in my hall. Built a tight-knit community of residents. Exhibited outstanding customer service at front desk shifts. Performed on-call duties and served as a supportive and welcoming staff member. Utilized crisis protocol, conflict management, and administrative skills. Presented twice at staff training.

Founded and shaped mission of new organization. Led executive board in creating a proposal for gender-inclusive housing at the University of Florida. Organized events that centered on the goal of making campus more accepting. Promoted on-campus initiatives that encouraged diversity.

Doctor Of Philosophy (Ph.D), Counseling Psychology, 3.95 Gpa

Master Of Science In Education (M.S.Ed), Education, Culture And Society, 4.0 Gpa

Bachelor Of Arts (B.A.), Women'S Studies

Activities and Societies: Inter-Residence Hall Association, National Residence Hall Honorary, Florida Alternative Breaks