Corporate Resource Manager
Clayton, Missouri, United States
• Managed customer satisfaction and perception of corporate programs, cultivating close relationships with key stakeholders and vendors, promoting an open and candid forum for engagement. • Planned and directed award-winning leadership development programs, including content, scheduling, logistics, and budgeting, executing 22-24 sessions for over 1.8K employees annually. • Supervised administrative staff and 7 independent contractors, establishing goals, coaching for superior quality… Show more • Managed customer satisfaction and perception of corporate programs, cultivating close relationships with key stakeholders and vendors, promoting an open and candid forum for engagement. • Planned and directed award-winning leadership development programs, including content, scheduling, logistics, and budgeting, executing 22-24 sessions for over 1.8K employees annually. • Supervised administrative staff and 7 independent contractors, establishing goals, coaching for superior quality, evaluating performance, and achieving optimum business results. • Recruited, trained, and mentored ever-evolving team of 15-20 employee volunteers, partnering with executives and key personnel, and delivering over 250 annual corporate tours for 3.1K visitors.• Introduced expense tracking for all corporate programs, presenting annual report to senior leaders comparing costs, participation rates, and potential savings by program, division, and fiscal year.• Reduced hotel costs $100K, negotiating multi-year, flat-fee contracts with reliable vendors, and attained $30K annual savings, researching and deploying green event planning initiatives.• Initiated first multi-division hotel contract, leveraging company spend and reducing costs by 15%.• Established annual forecast and monitored monthly reporting, approving invoices, reclassifying discrepancies, and ensuring adherence to budget.• Composed countless business communications, technical and soft skills job aids, PowerPoint presentations, training deliverables, and web content, and provided proofreading and editing expertise, ensuring accuracy, voice, tone, clarity, and consistency.• Initiated, launched, and maintained multi-year online language training program, providing fixed-cost pricing to over 5K employees worldwide. • Controlled global pricing for DISC behavioral assessments, negotiating lowest bulk rate irrespective of quantity, and executing comprehensive program distributing globally. Show less